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    R700 Cannot enter bios

    Discussion in 'Toshiba' started by caracal_to, Oct 26, 2010.

  1. caracal_to

    caracal_to Notebook Enthusiast

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    I just decided to put a password for my R700. I put one for the Supervisor and SSD. Now I cannot enter Bios any more. If I press F2 it just reboots, and if I press ESC then it says "F2 Platform Setup" but when I press it, it just reboots.

    Any ideas of anything to try? HWSetup doesn't allow clearing passwords, and the BIOS was already updated to latest version so I can't try updating again.

    It does ask me for the SSD password when I boot, and for the supervisor password when I enter HWSetup.

    Could it be because my SSD is aftermarket?
     
    caracal_to, Oct 26, 2010
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  2. caracal_to

    caracal_to Notebook Enthusiast

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    Used the toshiba password utility in Windows and set the "User Password." Somehow that fixed it. Booted and entered Bios without problems.
     
    caracal_to, Oct 27, 2010
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  3. caracal_to

    caracal_to Notebook Enthusiast

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    Update: Problem entering bios happens when the Supervisor password is set.

    To enter bios while supervisor password is set you have repeatedly tap Insert key while booting. It will ask you for the password, then you give you a choice of F2 or F12. Press F2 and you can enter the bios.

    If no supervisor password is set then F2 works. Very strange.. could somebody with R700/705 try setting supervisor password and confirm their F2 to enter bios stops working ?
     
    caracal_to, Nov 1, 2010
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  4. Travelor

    Travelor Notebook Consultant

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    Hello,

    I tested on 3 different R700s and I was not able to duplicate your issue - Can you confirm the BIOS Version you have on your R700? I have BIOS version 1.60 - If you have an earlier verson of the BIOS you can download the BIOS HERE

    You might also consider contacting Toshiba Support for a more direct confirmation on your issue. (800) 457-7777

    In Peace and Agape,
    Trav...
     
    Travelor, Nov 1, 2010
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  5. caracal_to

    caracal_to Notebook Enthusiast

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    Toshiba told me to press Insert key to get in. I have flashed bios many times, had 1.6 then flashed to 1.5 then back to 1.6 to try to get it working.
     
    caracal_to, Nov 3, 2010
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  6. Jamshil

    Jamshil Notebook Guru

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    I just ran into this same problem today and I cannot believe Toshiba is taking such an important security issue so lightly.

    My BIOS version is the latest: 1.8

    First, neither BIOS nor HDD user passwords work. By that I mean when you set those passwords through their Windows password utility and reboot, the system acts as if there was no passwords security.

    Secondly, if you set BIOS Supervisor password, i encounter the same rebooting problem when you try to enter BIOS by pressing F2.

    That's one Buggy BIOS, Toshiba!
    Taking Security this lightly for a laptop that is targeted for the enterprise will make me think twice before buying a Toshiba next time.
     
    Jamshil, Feb 11, 2011
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  7. Jamshil

    Jamshil Notebook Guru

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    BTW that workaround doesn't work on my machine. I tried pressing the Insert [INS] button and it wouldn't take me to bios setup.
     
    Jamshil, Feb 11, 2011
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  8. philljp

    philljp Newbie

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    Why is it insecure? I think it's more secure if anything. You usually get into the BIOS by pressing F2, but when you use a supervisor password it actually changes it to the INS key. Adding further to security because most people wont think of pressing that.

    Or am I missing something?
     
    philljp, Mar 31, 2011
    #8