Returned a m30x, but had a wonderful experience

While the m30x I got had a problem with charging right off the bat, I couldn't have asked for more dealing with the tech support and customer service. I had the express service warranty, and from the time I pressed the last option in the phone menu to get to tech support, it was maybe 2-3 sec at most before I had someone say "Hello". They were quick to help, and seemed very well mannered.

When I finally decided to just return the m30x, instead of getting a new laptop tarnished with a repair, it was a very simple process, and I had a free fedex express return label sent to me prepaid. They even setup everything to have it credit back my credit card the day it arrives back, and refund the money for the warranty as well.

Toshiba phone support is nothing to complain about. Comparing it to Dell is almost night and day. Out of 3 tech's I talked to, all sounded American.

I am currently searching for a new laptop, but something slightly smaller, and a business model that is better built. M2 and T42 are in my eyes, but I don't know which would be better.

 

well that's good news with Toshiba, from what I understand, unless you get the express warranty you have to pay for shipping back to the manufacturer if it is a store bought machine. Where exactly did you buy this from? Was it Toshiba.com? How much did the express warranty cost extra?

Either way, glad that the customer service worked out, I have the T42 and highly recommend it as a potential replacement.

 

It was purcahsed directly from Toshiba online. They paid for all the return shipping. the extended warranty was like 150 for the 3 year support and the express service.

To get close to the similar thing with IBM as I did with toshiba I would be spending almost 600 more. I can't afford that.