The worst customer service

I have a Satellite a75-s206. It has been nothing but a problem. How ironic that I purchased this POS based on Consumer Reports saying that after Apple it was the most reliable. My problems have included a dead screen, bad fans, overheating, battery won't charge, CMOS battery failure. The list just goes on and on. I know one can get a lemon in an otherwise OK product line, which is why I bought SystemGuard plus a three-year on-site extended warranty. Last time the technician came over to repair the battery not charging problem, he said that he couldn't repair it because a screw was stripped--from a previous repair--and I would have to send it in where they had special equipment--so much for onsite repair.

So I'm asking for this machine to be replaced as a lemon. It took me hours just to find out who makes this determination. I'm hearing that it has to be three repairs of the same problem, although any reasonable person would conclude that 7 repairs for a variety of problems qualifies as lemonhood. A lemon by any other name would taste as sour. Right now it's finally in adjudication, but I've also heard that because there's a class-action settlement for this machine that may actually limit my options.

I'm thinking small claims court. I also realized that with Systemguard accidental protection, I might be better off just to accidentally drop my machine out of a third story window. Hmmmm.......

Whatever, this is my last Toshiba. I have a Dell too, and tech support and customer service is far superior.