The Notebook Review forums were hosted by TechTarget, who shut down them down on January 31, 2022. This static read-only archive was pulled by NBR forum users between January 20 and January 31, 2022, in an effort to make sure that the valuable technical information that had been posted on the forums is preserved. For current discussions, many NBR forum users moved over to NotebookTalk.net after the shutdown.
Problems? See this thread at archive.org.

    Toshiba Power Woes

    Discussion in 'Toshiba' started by Daiquirii, Dec 7, 2008.

  1. Daiquirii

    Daiquirii Newbie

    Reputations:
    0
    Messages:
    1
    Likes Received:
    0
    Trophy Points:
    5
    I purchased my Toshiba A105-S4164 back in July 2006, thinking that I would be able to get my 4-5 years of college of use out of it.

    My first problem came in March 2007. I smelled smoke, and realized that it was the ac adapter. After a not-so-helpful call to customer service, where they basically told me "tough", I ended up buying a toshiba adapter through walmart, finally receiving a unit that worked with my computer in early may.

    That unit lasted a year, and in may 2008, I had a similar problem, but without the smoke. I was able to acquire another unit a lot faster this time. When I went to just try the unit I had replaced for giggles, I discovered that it worked again, coming to the conclusion that the death beep in that unit would go away after a brief stay in my mini fridge.

    I had an incident with the 3'rd unit, which undid the weld holding the metal part that goes into the computer to the cord, but the unit still worked when held in place.

    On Friday, both the second and third units stopped working. Both have the hum/beeping when plugged in that the first did, and one of them is smoking/hot to the touch, which could have easily started a fire if I wasn't there when this occurred.

    Today, I went looking for answers, and saw that the battery recall had been expanded in late October. I had checked this list when it was changed in 2007, with no close matches, but now its dangerously close.

    Going through Toshiba's manual check list, I matched all the way down to the last items. My computer model was affected, my battery model was affected. But, my batter's serial numbers didn't match up.
    6027B0008001 6027B0010101
    Are the serials of the recall batteries, mine
    6027B0009501

    Now that's a bit fishy. A batch before mine would be effected, and a batch after, but not mine. Its the same model number, which means it is using the same parts from the same place.

    Connecting a faulty battery to an overheating power source isn't much of a stretch. With the first and second unit, the problem seemed to be loose wiring. How did it get loose? The battery caused the adapter to overheat, making the plastic casing malleable. Move the LAPTOP, cord bends, and the smell of burning plastic fills the room. The third is going the way of the first two, but I haven't been able to get it to work to push my luck like I did with the first two.

    I will be contacting Toshiba about this, I expect to be met with as much help as I received the first time, making my 2.5 year old 1,000$ computer a doorstop. I refuse to spend another 60$ on an adapter that's going to fizzle out due to a defective battery, especially when both replacement adapters I have tried are not exact fits with my computer making them loose and prone to falling out at the slightest budge, where I need a battery backup so I don't lose what I'm doing.

    Post is full of assumptions, but I think I am entitled to it since I've had two of these things nearly burst into flames on me.

    Edit, called them, they ran me in circles, told me to go to a support center 100 miles away, and that they couldn't do anything. They apparently wont take problem reports and can only parrot information from the website.

    Update: Someone who spoke english called me back later in the day with questions about my case. Apparently the guy that led me in circles didn't even understand what I was saying, so he wrote down contradictory stuff that grabbed the attention of one his supervisors. After explaining what happened to him, he agreed that it was a battery problem and even though it was out of warranty and not one of the recalled batteries he was going to send me a whole new battery, adapter, and power cord.