Toshiba nightmare

hi there,
we have a toshiba satellite pro 6100, which is obviously a couple of years old. this machine was used by one of the bosses until it started developing problems. basically the battery died, harddrive fried and RAM failed!!!
so it went back to Toshiba, got a new motherboard?? a new HDD and a new battery, as well as new RAM. basically a new machine.
got the machine back, and it was running really hot (i think this is what caused the problem in the first place), so i sent it back saying that i thought it was too hot (you couldnt have it on your lap!!).
Toshiba returned the "laptop", with a note saying that as far as they were concerned it "ran within acceptible limits and anyway that is why they call them notebooks now, not laptops, because they are often too hot to have on your lap".
yes that is a quote!!!!!
amazing.
anyway, after maybe 100 hours or so of use, the battery has again died, the HDD is constantly freezing and it has developed this annoying habit of stuttering every minute or so (regular as clockwork), when playing back from dvd, avi or mp3. any ideas?
so what should i do as i am getting tired of being fobbed off by the engineers at toshiba.
thanks

 

I guess the first question would be what temp is it running at? Make sure all the vents are clear to ensure proper airflow.

 

it was running on a desk.
i assume that toshiba had checked vents/fans etc.
they claim it was around 35 degrees. but that is i think nonsense.
if you can barely touch the base by the battery/hdd, i would think that 50+ is more realistic.

 

Just to be on the safe side, let's not assume that Toshiba's techs cleaned out the vents for you. I'm guessing that the notebook did not run this hot 2 years ago, so it may be worth checking it out.

Take a look at the cleaning guide--as it has great instructions for accessing and cleaning out your fan.