TruBrite Screen for Qosmio

Hi,

I need to learn more about the nature of the TruBrite screens. I've got a G35 AV600 sweet desktop replacement & media center. Unfortunatelly it seems that the top layer(the shiny one) cracked. I have to check with toshiba but I don't think they will replace the whole screen. To replace it all is $600-800, that I wouln't pay since it's too much and besides that I can use it as it is...

The screen doesn't have any other issue, just the top plastic/glass cracked from top to the bottom.

Any ideas how can I fix this ? I will try to replace with a picture later this week.

Feel free to drop your 2 cents anytime
Q

 

There is no reason to fret until you have heard what they have to say about it. Unless you have aboused it in some way I don't see why they would not replace it if it a manufacturer error and it is under warranty.

 

Yeah, if its a workmanship defect, it should be covered under warranty. Qosmio screens can be extremely expensive to replace too since they're the brightest on the market currently.

 

I will give that a try but I don't have a proof of purchase.

Here's the full story. The company I work for sells lots of goods to our customers. Once in a while they sell to the employees the returns or defective merchandise. This is one of those items, I paid under $500 (which was an awesome deal)

They only gave me a receipt of the transaction but they say that's not a proof of purchased. It only reads the amount payed and there no ref. to the item.

That's why I try to understand how the screen is built.
Q

 

My guess is Toshiba has some sort of record for it. Again wait to hear what they have to say about it before thinking the worst.

 

I called them up. A technician will look at it next week and decide if they'll cover it... There is a record and it's covered, we'll see...

 

Good luck, and give us an update on what's happening!

 

Bad luck, they said the screen is cracked(top/shiny layer) and they won't cover it. The computer has no sign of impact and I think was probably damaded while being handled in the box if that's right then I'd say that's Toshiba faulty packaging that cannot sustain 9.9lbs content properly...

The good things are
- it cost me under 500
- I usually use it to code and that's on white bg. and the crack is not visible on white.

What do you think ? Anyone knows more about this TrueBrite technology. Can I change the top layer easily or that would be impossible ?

Thanks,
Q