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    returning a customized toshiba satellite

    Discussion in 'Toshiba' started by jacobd09, Aug 16, 2009.

  1. jacobd09

    jacobd09 Notebook Enthusiast

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    hey everyone,

    i ordered a customized satellite laptop over 2 weeks ago. it will be arriving at my house on wednesday via fedex. i broke down and ordered a better priced one from newegg...i was just tired of waiting.

    toshiba says that their laptops are subject to a 15% restocking fee. any tips on how i get the laptop returned without getting hit by the restocking fee? again, i have not gotten it yet.

    oh yes and i charged it via american express. so i could always dispute the 15%...but i would rather it not come to that.
     
    jacobd09, Aug 16, 2009
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  2. abaddon4180

    abaddon4180 Notebook Virtuoso

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    Most major dealers don't really care about the 15% and just do it to discourage returns. If you call them, explain why you are returning it and that it is unopened, and maybe complain a little then you should have no problem getting the 15% restocking fee waived. You will still have to pay shipping back to them, however.
     
    abaddon4180, Aug 16, 2009
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  3. jacobd09

    jacobd09 Notebook Enthusiast

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    That is kinda what I figured. Do you think calling them, and asking them if I could refuse the package would work?
     
    jacobd09, Aug 16, 2009
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  4. abaddon4180

    abaddon4180 Notebook Virtuoso

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    It might. Some companies do not like it when you refuse the package for some reason, maybe they are scared of it getting lost and losing money.
     
    abaddon4180, Aug 16, 2009
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  5. Lithus

    Lithus NBR Janitor

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    If Toshiba is not "at fault" for the return, then you can't dispute it with your credit card company. Technically they reserve the right to charge a restocking fee on returns.
     
    Lithus, Aug 16, 2009
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  6. jacobd09

    jacobd09 Notebook Enthusiast

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    You are correct about this. They have not done anything wrong. However, the wait time for this laptop has been quite LONG. I feel like I ordered it forever ago.

    UPDATE: Toshiba customer care was nice enough to not charge me the 15% restocking fee and said that I could simply refuse the package via FedEx. So, all I am left paying for is the "free" accessories that were shipped to me earlier. THANKS TOSHIBA! Well...I'm getting a Toshiba anyway...so they are still selling units...one way or another.
     
    jacobd09, Aug 17, 2009
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  7. Learux

    Learux Notebook Consultant

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    I think charging a restocking fee for an unopened product is not right.
     
    Learux, Aug 18, 2009
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  8. Lithus

    Lithus NBR Janitor

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    It's hard to defend a company charging a restocking fee on a standard, unopened product, but charging a restocking fee for a customized to order product has merit.
     
    Lithus, Aug 18, 2009
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  9. Learux

    Learux Notebook Consultant

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    I thought about that when I wrote the reply, how long should it really take for them to resell it. Can't be that long before someone configures it the same way.
     
    Learux, Aug 18, 2009
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  10. Lithus

    Lithus NBR Janitor

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    Say there are 7 different components, with 4 choices each. That's a total of 16,384 different configurations.
     
    Lithus, Aug 18, 2009
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