1 or 2 questions about sony warranty policy

Hello everyone, I'm about to buy a sony vaio vgn-fw460. I wanted to know the lenght of the standard warranty on the laptops... cause I know i can by the extended one, but i'll keep this for later. Also, I'd like to know what it covers, if it's part and labor. I have one last question. I live in quebec, canada, and the nearest sony service center is at 450 km. If I ever have a problem with my computer, do i have to go there, or can I just send the computers with a notice explaining my problem ?

Thank you for you answers
Frank633

 

You may find the answers u are looking for here: http://www.sonystyle.ca/commerce/se...upport/ServiceNWarranty/service_sonycare.html

 

Thanks for the fast answers. I have already been on the website you gave me it says the lenght of the extended care plan... but not the original one... also it's mentionned on the website that you can go to a service center to get reparations etc... "Where can I take my product to be serviced?

If your product should require servicing, our service locator will point you towards your closest Sony authorized service centre. Click here and search by postal code or city. Our service locator is easy to use! "
But do i have to GO there, or can i just send the computer with the notice... cause 450 km back and forth is quite long...

(and sorry if this seems pathetic, but it's because i haven't find the answer on the website.... maybe because it's in english, but on the french website the links to the warranty services are dead)
thanks for the answer
frank633

 

B) VAIO Computers

Call 1-888-476-6972 8am-8pm ET, Monday-Friday, where a VAIO support representative will assist you in making the necessary arrangements to have your VAIO Computer sent in for servicing.

Sony will send you a shipping box containing packing, instructions, tape, and a Return Courier Waybill (Collect). (approx. 3 days).

Please note that Plan for VAIO computers covers hardware only. We do not provide software support except on a limited basis as required to assist with hardware troubleshooting only.

Customer replacement parts delivery time: minimum of 4 business days (including courier).

Major repair turnaround time: minimum of 3 business days (excluding courier).

 

well now i feel dumb... cause i did read that part on the website...XD, thanks a lot... it makes me feel safer and now my last question... i guess the original warranty lasts 1 year on parts and labor right? and then i can buy the extended one...? Cause I think I understood that there is the manufacturer warranty, and then in the options of customization, you can get an EXTRA warranty... or am I mistaken?

Frank633

 

What is the original warranty period of the products?

Warranty periods vary depending on the type of product. Most of our products come with a one-year manufacturer's warranty. The warranty period of your product may be found on the warranty card that came with it or click here to check out for detailed information on our warranty lengths.

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http://www.sonystyle.com/webapp/wcs...mId=8198552921665913555&IRTrack=HomepageSpot4

 

Look up 3rd page

 

thank you somuch

 

good luck with your new purchase

 

Thank you, hum... didn't want to make a new thread for this noob question, i don't know much about blue-ray reader devices and i wanted to know this : If I get a blue-ray read only device, will it read/write normal DVD's and CD's or only read blue-ray's? Also, i was wondering... if I don't take the full HD screen... and i take the LCD 16.4" (XBRITE-ECO™ , will it still provides me HD (cause i know there is HD ready at 720 p instead of full HD at 1080p) ?

thanks for answering

 

can you share some review of this fw 460 product ??

thank you

 

Hi

This link should help.

http://www.docs.sony.com/release/VAIO_Warranty_2-586-738-02-USA.pdf

I also live in Quebec, and received my Vaio a few days ago. Warranty is 1 year. I also purchased an additional 2 year extended warranty.

 

cool thank you, i'll buy my extended warranty later(btw do you speak french? i guesss so but maybe you dont^^)

i might do a review, but i don't know yet(it's not erdered yet) because i don't know how all the benchmarks suff work(not that its complicated buit i have never perforrmed some) and also english isn't my primary language... but i'll try