Anyone here had a Sony Technician come over to their home?

Sony Laptop 15.5 EB series touchpad left and right click does not work. I did the reinstall or drivers and even did a system recovery. I talked to support 2 days ago and i gave them my information and they told me i will get a phone call from someone at sony to set up a day that they can come to my home and fix my laptop.

To anyone that did this, can you tell me how long it took before they made a phone call to you? Also, when did you make the appointment for? Of course if they call me, i would say come as quick as possible.

Did the technician solved your problem ? What was the problem you had on your sony laptop? I have the touchpad left and right click problem and pretty sure its hardware since i done about everything else to try to fix it and it doesn't work. How long did it take for the technician to fix the problem? Does anyone know how long it would take approximately for them to open up my laptop and fix the touchpad problem?

 

Bump anyone?

 

anyone here?

 

From the forum rules:
"Please wait a reasonable amount of time before bumping posts, at least 24 hours."

Your first bump was after a mere 10 hours. This irritates people, and some will be less inclined to answer.

Anyhow, I would not let any technician into my home. Not only does it lock up your time because you have to be present all the time (for liability reasons), but because they can't possibly bring with them all the tools, equipment and parts needed to make professional repairs. You get a substandard service, with lessened possibility to complain later (because you watched them while they worked, and didn't raise any concerns then).
Or, put another way, would you want a doctor to come to your house to perform surgery on your child there?

Just say no, and demand a professional repair service.

 

I would say, if you can't wait them to call you, call them and bug around a bit. If you are a Sony customer, the best practise is to be patient with them or you will just bother yourself with it. Some of the guys here in the forums had bad experience with the on-site service since they made everything worse when cracking up the laptop, scratched stuff or render the laptop unusable. Some of them decided to repair the stuff on their own and just take the part from the service technician. I would do so either since I think am keen enough on electronics and repairing stuff and more importantly, I do try harder to handle my valuable device with care than they probably do.

Once, I wanted my LCD screen to be replaced since it had multiple stuck pixels which bothered me a lot. I asked my local Sony service partner and they told me better leave it as it is, since when we open and replace it the somewhat glued display bezel unit will not look nice afterwards. You might see some opening marks and stuff, that's normal. Damn was I scared by that... A day later, I cracked mine open to see that there was neither glue holding everything together nor did I leave ugly marks (opened the plastic parts with a guitar pick - I'm recommending this) and all was perfect, like I never touched anything.

Next time, please have a read in the forums first or use the search before bumping the hell out of here. You don't speed up things with that. To be honest, after I saw your post, I was like shaking my head since it is clear that you did not use the search with english words at all, there are like 100 discussions and threads on that topic.

To help you (took 6 letters in the search and Sony subforum selected), here is a small selection of topics:

http://forum.notebookreview.com/son...ever-let-sony-technitian-touch-your-vaio.html
http://forum.notebookreview.com/sony/468206-onsite-warranty-agent-qualserv-breaks-my-vaio-z690.html
http://forum.notebookreview.com/sony/507411-bad-experience-sony-site-support.html

Topics on the Sony support in general:

http://forum.notebookreview.com/sony/509717-how-sony-customer-service.html
http://forum.notebookreview.com/sony/452208-opnions-sony-support.html
http://forum.notebookreview.com/sony/427777-dont-buy-laptops-sony.html
http://forum.notebookreview.com/sony/419864-never-buying-sony-again-terribad-cs-process.html

Any questions left?

 

i had one come out, first sent the wrong part didnt notice till it was installed, second time tech dented and damaged my laptop, they finally had to replace the laptop

 

Sorry but that logic is totally ridiculous. Do you think major corporations send their equipment in for repair? No, they demand and get on site service for warranty repairs on most of their equipment. And who do you think is used for this sort of service? The very same folks Sony and other companies contract with to do in home repairs. I had an under warranty motherboard swap on my FZ and the guy they sent to do the work was with a company that does contract service for a number of companies besides Sony. And his company does large office, small office and home repairs as well. He had a well equipped truck stocked with all the same sorts of tools that he would have had on a bench, except maybe for a surface mount soldering station. Sure there have been horror stories about ham fisted techs, but there are such complaints with off site as well as on site repair. Likewise with the wrong parts issue, none of the off site repair facilities inventory all of the parts for all of the machines a company sells. And we have seen stories here of delayed off site repairs while the arrival of parts was waited for.

My on site repair was anything but substandard. The tech was prompt, prepared and very helpful. I told him I was planning on replacing the touchpad and top bezel in a few days and he showed me exactly what I would need to do to accomplish that task. I have been in I.T. for over forty years and in all the offices I have worked or consulted with we have used on site service.

The really nice thing about on-site repair is not having to wait the extra three days for the item to get there and three days for it to get back. In my case I was able to use the machine up to the moment the tech arrived and my down time was 1 hour tops. (The motherboard swap was for a failed NVIDA chip, which still functioned with a stock VGA driver.)

You really can't judge by the number of "complaints" folks post here or anywhere on the internet about repairs, either on site or off site. The fact is most people only bother to post when they have a problem. Good service goes unreported.

Gary