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    Average time for RMA from Newegg.com w/ SONY notebook?

    Discussion in 'VAIO / Sony' started by Surreal, Mar 31, 2007.

  1. Surreal

    Surreal Notebook Enthusiast

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    Hey guys -

    Does anyone know the average time of return for an RMA on a SONY SZ-340P15?

    It's been exactly one month since I received my new broken notebook and over 3 weeks since Newegg.com has received my faulty notebook for RMA.

    I spoke to a few reps at Newegg.com and they said 2-3 weeks since they have to ship the notebook back to SONY.

    Let's say I am a disappointed customer.

    Anyone have a similar experience? Is this normal wait time?

    Take care,
    Surreal
     
    Surreal, Mar 31, 2007
    #1
  2. dammitjim

    dammitjim Notebook Guru

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    I've had only great customer service experiences with newegg. The holdup might be with Sony.
     
    dammitjim, Mar 31, 2007
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  3. Greg

    Greg Notebook Nobel Laureate

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    If they don't get your money back within the stated time (NewEgg said 3 weeks you said?), you can always file a BBB complaint against both Sony and NewEgg.
     
    Greg, Mar 31, 2007
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  4. Surreal

    Surreal Notebook Enthusiast

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    Thanks for the advice. I don't want to play a bad customer because I know Newegg.com is a great place to do business. This is the first problem I had with them but it's a costly one.
     
    Surreal, Mar 31, 2007
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  5. outie

    outie Notebook Consultant

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    If this is for money back and you paid with credit card, I strongly recommend that you file a dispute with your credit card company. It will speed things up.
     
    outie, Apr 1, 2007
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  6. Pekkle

    Pekkle Notebook Guru

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    Why do you think you are a bad customer if you demand something from newegg?? Personally, Newegg should have sent you another computer out right the way and sent the defective one back to their merchant as a defective product for credit. Remember you bought it brand new and it's less than what 1 week old when you discover the defect? It's not like you had the notebook for months then that would be a different story. Personally that's the reason why I hate to purchase high dollar valued product over the internet to save myself a few bucks, and end up with more headache that money can't cure. So I always buy high dollar valued product locally, that way if I have any problem with it, I can get it exchanged right the way instead of playing the waiting game like you are now. Btw, of most product I bought from newegg are defective, don't ask me why. but that's the real life story. So for me I am only at newegg to read customer reviews but I won't dare to even buy there.
    My 2 cents.
     
    Pekkle, Apr 1, 2007
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  7. Rahide

    Rahide Notebook Consultant

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    Newegg should not make you wait until Sony RMA's the laptop. Since you bought new, they should send you a new one right back out....Even cross ship as the others do it this way.

    This is why I won't buy any big ticket items from Newegg.
     
    Rahide, Apr 2, 2007
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