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    Biometric /Fingerprint sensor stopped working

    Discussion in 'VAIO / Sony' started by saleemarshad, Feb 3, 2009.

  1. saleemarshad

    saleemarshad Newbie

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    Hi Folks,
    I have a SZ61WNC machine with XP downgrade on it. Everythings been working fine until suddenly the fingerprint reader stopped working.

    The QL Suite says device is not connected. I can see it under - Device Manager and in Control panel i can use the tester and see that it does pick up a swipe in test mode.

    I reinstalled the ql suite as well as the driver however still no luck.

    Any help??
    Cheers
    S
     
    saleemarshad, Feb 3, 2009
    #1
  2. jpvs

    jpvs Guest

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    Question, does your other USB attached devices work well? what about your webcam? if not , thenit could be the "USB devices failed issue"
     
    jpvs, Feb 3, 2009
    #2
  3. saleemarshad

    saleemarshad Newbie

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    Other devices work. - usb hard drivers, my ps3 joystick, pda via usb all of them!
    downloaded the test utility from QL that tests if the sensor works. viola - i get the green 1 as result which means its passed tests sucessfully.
    However theres no way the ql suite will talk to the device.
    will unintsall n install an older version. perhaps the 5.8 (latest one) may work.
     
    saleemarshad, Feb 4, 2009
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  4. philfree

    philfree Notebook Geek

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    Try v5.8 of PSQL here http://www.megaupload.com/?d=714Q0SCC
     
    philfree, Feb 4, 2009
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  5. saleemarshad

    saleemarshad Newbie

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    thanks for that .ill try it today!
     
    saleemarshad, Feb 5, 2009
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  6. saleemarshad

    saleemarshad Newbie

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    No Luck!!! Its installed another set of drivers. Its now recognised as touchchip biomentric reader. the utility still says that its a valid device. but the application doesnt detect it still.
    its so frustrating!!
     
    saleemarshad, Feb 9, 2009
    #6
  7. jpvs

    jpvs Guest

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    Heres a solution that someone posted a while back.

    Unplug the system. shut it down. remove the battery. Let it sit idle for some time - maybe half hour, maybe hour. then put everything back again.
     
    jpvs, Feb 9, 2009
    #7