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    Blu-Ray driver problem on AW290JFQ with Vista Ultimate SP1

    Discussion in 'VAIO / Sony' started by tolick, Aug 5, 2009.

  1. tolick

    tolick Notebook Guru

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    Hello! I have a sony aw290jfq. I recently installed a fresh windows vista ultimate sp1. I downloaded all drivers from sony website. All are working Ok, excep Blu-Ray Driver.
    it isn't show in my computer, also in device manager on it's proprietis is wrote: "Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)

    Click 'Check for solutions' to send data about this device to Microsoft and to see if there is a solution available." Anyone can help me?

    help me please!
     
    tolick, Aug 5, 2009
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  2. tbNB

    tbNB Notebook Consultant

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    I had the problem where the DVD drive disappeared. This was the solution I used (and saved for future reference) on my AW running Vista Ultimate:

    Go to start, run and type regedit. Locate the key HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}.

    Locate the values on the right for UpperFilters, and/or LowerFilters. Remove these values, then reboot your computer. Be careful here, there are very few second chances when it comes to the registry.​

    Let us know if this works.
     
    tbNB, Aug 5, 2009
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