The Notebook Review forums were hosted by TechTarget, who shut down them down on January 31, 2022. This static read-only archive was pulled by NBR forum users between January 20 and January 31, 2022, in an effort to make sure that the valuable technical information that had been posted on the forums is preserved. For current discussions, many NBR forum users moved over to NotebookTalk.net after the shutdown.
Problems? See this thread at archive.org.

    Broken Laptop

    Discussion in 'VAIO / Sony' started by Leekpicker, Feb 20, 2006.

  1. Leekpicker

    Leekpicker Newbie

    Reputations:
    0
    Messages:
    1
    Likes Received:
    0
    Trophy Points:
    5
    I bought a Sony Vaio VGN S5M/S laptop just over a month ago and I was more than a little miffed when it broke. From what I can tell (And I'm by no means a hardware expert) the backlight has broken on the screen. I've managed to send my laptop off to Sony again but I'm wondering about a couple of things. Firstly how long is the repair likely to take? Secondly will they repair it or give me a new system? And lastly has anyone had any experiences with the repair system at Sony?
    Thanks alot.
     
    Leekpicker, Feb 20, 2006
    #1
  2. Brian

    Brian Working at 486 Speed NBR Reviewer

    Reputations:
    947
    Messages:
    8,970
    Likes Received:
    1
    Trophy Points:
    205
    The backlight going out isn't terribly uncommon. It could be the light itself or the connector cable. In any event, they'll probably check the cable then replace the LCD if that's not it. They won't replace the machine. Should take around 7-10 days to make the round trip, if parts are in stock.
     
    Brian, Feb 20, 2006
    #2
  3. wpuk

    wpuk Notebook Geek

    Reputations:
    -1
    Messages:
    86
    Likes Received:
    0
    Trophy Points:
    15
    My Sony S460 developed a 2 inch wide dull strip down the right hand side 3 months after i bought it, spoke to sony UK who wanted to charge me 12 pounds for the pleasure (bought my laptop in US) they said it was a lcd problem and not a backlight, apparently its a common fault on the model, but they still refused to honour the warranty as it was a USA model ?????? international company with a market stall policy:noisyfan:

    :decision: :buyIBM: :asus:
     
    wpuk, Feb 20, 2006
    #3