CD/DVD Drive not showing up on FZ160E/B

I was just trying to copy files from a CD onto my FZ160 but it doesnt even recognize the CD/DVD drive. Nothing runs, no sound, and when I open explorer all I see is the Local Disk ( C: ), Memory Stick ( D: ), and SD/MMC ( E: ). Under that is other misc stuff. No CD/DVD drive shows in the explorer. I know it works because I created the Recovery Discs (2 DVDs). I dont know why I am having this problem and would really appreciate it if someone could help me.

Thanks

 

what software does it use? Could be a vista compatibility issue

 

What do you mean what software does it use? I was just popping in a CD with my files and music on it, to copy to my laptop. The Explorer doesnt even show that there is a CD/DVD drive. Obviously it had it before since I created the recovery disks.

 

Check the device manager... is there a yellow exclamation point next to the drive?

 

Yes there is. In Device Manager, on the left of Sony DVD RW AW-G540A ATA Device is a yellow exclamation point. I right clicked and clicked "Update Driver Software and Windows says the software for this driver is up to date.

What do I do?

 

Any solution?

 

i had the same problem and the way to fix it is to delete something in the registry. you can find out how by going to sony.com and asking for assistance

 

Go to
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

And delete "Upperfilters" and "Lowerfilters" and then restart. (Do not delete if it ends in ".bak")

Alternatively, reinstall pxengine from the Vaio Recovery Wizard.

 

I have that exact directory open right now in the Registry. What exactly happens when I delete Upperfilters and Lowerfilters and restart my machine?

Here is a screenshot of what I am seeing.

 

I'd be really pissed if I had to do a registry hack just to get my brand new computer to recognize the optical drive. That is unacceptable.

 

Thanks a lot. I looked into that last night but hesitated before taking action. Just now I got off the phone with Sony Support and they instructed me to do the same thing. I restarted my machine and see the DVD RW drive. Checking to make sure it works, I popped in a DVD and it recognizes it.

Thanks again.

 

No prob, vaio!

To the other dude, you be really pissed because you would be ignorant of the fact that third-party music apps and burning programs cause this registry issue.

See http://support.microsoft.com/kb/314060

 

I was having trouble as well until I stumbled upon this.
It worked. THANKS....and hell yes I was was pretty pissed that I had to do something like this. MY computer is not even a month old!
Another reason my girlfriend keeps telling me to get a MAC!

 

Remember the issue if not with Sony or Microsoft. It is thirdy party software that is causing this issue.

Gary