Call to all Newegg.com SR129 Buyers

When you or if you already have received your laptop, could you please call sony 1-888-476-6972

http://esupport.sony.com/US/perl/contact-relation.pl?

Provide them with your serial number of your laptop and ask if it is a valid USA serial number qualified for USA warranty.

After several phone calls to various Sony departments, they warned to beweary of newegg's SR129E/B model, considering that even other unauthorized dealers, such as newegg itself, aren't even selling that model yet since it hasn't been released by Sony. Also, there was no documentation saying anybody was authorized to pre-sale.

Not to mention, nobody at newegg could prove verification that Sony is their direct dealer. Not one link. Not one document. Not one person could verify other than "trust me we are authorized." Bull.

This would be great if you could. Also, please don't make anything up. Don't lie.

If things go well, then that is good news and no worries, if not then we have an issue on our hands. None the less, this issue has also been documented by a Sony representative and hopefully the truth comes out either way.

thanks

P.S. Here is the newegg link: http://www.newegg.com/Product/Product.aspx?Item=N82E16834117791

Not to forget, Newegg is not perfect. Gray Markey items have been sold by them before, here's some examples:

http://forums.techguy.org/reviews/617051-newegg-gotten-too-fat.html

http://photo.net/nikon-camera-forum/00IUHH

UPDATES

7/25/2008 3:30 PM PST: Sony rep. says database confirms SR129EB Had a market release date of 7/16/2008. The other models, i.e. SR130, ect.. Have a release date of 7/30/2008.
Perhaps this is due to the intel graphics issue, which is why the ATI GPU solution the SR129 has was released sooner. Yet why don't other dealers have the SR129 available as well?

7/25/2008 11:00 PM PST:Two other Sony representatives from a different sector of Sony (business support) claim that they have done direct business with Newegg.com. They both mentioned that indeed that model released on the 16th but was supposed to be held back until later, but it is possible that newegg went ahead and sold them anyway with permission from the sony distributing department (which no customer may contact via telephone). One even mentioned: "Well you know the people over at sonystyle just want your business..that's likely why they say newegg isn't authorized."
However, neither representatives could provide me with documentation stating newegg.com was an authorized dealer, but gave me word of mouth. One even mentioned that the newegg model is most probably legit and that Sony would honor the 1 year warranty provided that the serial numbers are valid.
I begin to wonder: Why is it so hard to provide a customer with a simple link or email showing newegg is truly an authorized dealer? Sony can create great technology yet little common sense for full fledged customer support

 

Oooh... I gotta listen in on this one...

 

I am currently collecting more information. Please standby.

 

Last I checked it wasn't illegal to import products and sell them in different regions. If you've got specific personal evidence that Newegg is tampering with Sony Vaio computers say so and be done with it.

If not, please shut up. We don't need another thread created in your crusade against their company. This is not the place for it.

 

What the hell do you think the purpose of this thread is? To sell milk and cookies?

Haha, that is what it seems, I do admit. But, trust me it's not a crusade against them. I've bought from them before and couldn't be more happy. However, that doesn't mean every single damn product they sell doesn't have any background information that misleads consumers.

 

Your other thread has been closed since double posting is against the forum rules.

You are allowed to share your negative opinion/gives a "heads up" and warn other people but make sure it complies with the forum rules. Trolling is not permitted and you will be met with fierce opposition(Newegg is well like and very popular) if you want to bash Newegg.

-Kdawgca
NBR Mod

 

Well I am not sure if my post will help, but this is what I think.

I think that typical SR model are not gray market items. Try to go to this link :

http://b2b.sony.com/Solutions/subca...oducts=true&looseFlag=true&navigation=forward

This link will direct you to the business sales of the sony. If you look at the last SR model listed, it is the exact SR model that Newegg is selling right now. I believe this is the business edition of the SR which Sony does not sell to regular customers. This might be the reason why the sales representatives were having a hard time finding that specific model. If I am not mistaken, I think Sony does not sell the same model numbers outside United states. I know that because my GF bought a FZ from Asia and I can't find the same model in the US.

*Wow...the original price is $1499 + tax and Newegg is selling it for $1269 with no tax for most. This is an awesome deal for a new laptop*

 

That's a nice find Fr3sh! That explains a lot of things

 

You are welcome ! Glad to help some folks

 

1. The other thread went to hell. People were misconceiving information and I meant for it to die off. That thread dealt with warranty and authorized dealer status of newegg.

2. I created this new one to verify SERIAL NUMBERS, a whole different ball park. Double posting? I think not.

3. If you guys want to complain and get my threads closed, ect... then so be it. I'll just leave it at that and move on. I just wanted to help future buyers and whatnot with this newegg situation.

Also, I already said many a time, I'm not bashing newegg. How many times do I have to say I've happily bought from them before?

For ****s sake, is this what I get for being concerned and trying to help out and dedicating my own time from work and school...waiting on the phone, chatting to reps., ect to get some damn answers? Slowly I am getting new info, but until then, some support would be nice.

 

Hey Duke, I donot think there is any problem with newegg vaio PC's. Do you think the Sony reps or the Newegg reps know about everything. They just have the info you have from the internet. Newegg may not be authorized etailer, but they might have had a HUGE order from SONY... reps will not know and no rep will advice you to do anything apart from what is written in his book.. I know you are not bashing newegg.. but your last thread was.. do not buy from newegg .. and one person has already recieved his SR notebook from newegg.. your first claim was if they are lying if they have it or not.. then came warranty.. which you get .. and now you talk about grey market.. you seem all set to prove that newegg is selling notebooks which are note geneuine.... Is it just because you have spent much more than what the newegg price is.. and half of your self says why did you do so and you are trying to prove to yourself???

 

I canceled my order already from sony, so no, it's not about the money.

2nd, why would i be wasting my time doing all this? I ALSO WANT A GOOD DEAL. I am not trying to slay newegg or whatever. I'm TRYING TO HELP.

3rd. I'm talking to a Sony Corporate representative, at the moment. HE IS CLAIMING NEWEGG IS AUTHORIZED. HE THANKS ME FOR BRINGING UP THIS CONFLICTING INFORMATION

Please, would you just bear with me?

I changed the content of the topic. I could not edit the title, or else i would have. sorry for the confusion.

thats the deal with research... you make assumptions. and hopefully after the long haul, the truth comes out. i am seeking that truth. im surprised im being hated on so much.

 

well I agree all you were doing was to help (also yourself) and research is always good.. but I think you were very strong on your openions and it felt like you have some personal problem with newegg.. I am not sure you are hated.. just you were too strong and the title/first post was too much against the retailer..

 

It's not wrong to do your own research before buying certain products but some of the threads you started like THAT ONE seems like you're against a certain company.

Talking about selling grey market items, although this may happen in an unauthorized dealer, it can very well happen in an authorized dealer as well. It just need one dishonest/unethical employee/management to make it happen.

In case you didn't know, there is this unwritten rule that if a dealer doesn't follow the pricing rules (selling as close/equal to MSRP) of the manufacturer, then that dealer is automatically considered an "unauthorized" dealer. This is a common way that the manufacturers use to force their dealers to sell it at their MSRP & maximize their profits.

 

DUKE, you canceled your order? Why?

 

stop making threads promoting your conceited bs concerning Newegg reliability. if ppl have problems with the product, they can deal with it on their own.
Someone already got their SR from newegg and they were quite happy about it.

And stop talking like you're somehow responsible for the distribution of all Sony SR's and that everyone must report to you. Seriously, wtf is "if not then we have an issue on our hands"? What do you mean 'we'? It doesn't even concern you. Stop trying to handle people's problems for them. They're old enough to look after themselves.

 

Yeah, I'm just wondering why you canceled your order, since you seemed like a big supporter of the SR, any plans on buying a new laptop?

 

I don't understand the hostility to Duke2007. All he's asking is that someone who receives a SR from newegg verify that their warranty is valid. If that's too much to ask, then fine, ignore this thread, but why attack him for trying to gather some helpful information that will most likely benefit us all?

In fact, even with all the rude comments, he continues to research this issue and keep us updated on info he finds.

And FYI, there's nothing wrong with questioning the legitimacy of a company's sales - after all, you're paying them a lot of money for an item, and you should have a right to verify that you will get exactly what they promise you will get (in this case, it's a matter of whether or not the warranty will be valid as newegg claims).

Personally, I don't think there's anything wrong with newegg or the SR models that they're selling, given their reputation. But I don't see what's so horrible about trying to find a little more about a company before buying from them, especially after being told by Sony that newegg is unauthorized.

I don't know about anyone else, but I appreciate what Duke2007 is doing, and I thank him for sharing what he learned with the rest of us.

 

Agree with the above.

All Duke was trying to do in these two threads was find out the legitimacy of newegg selling vaio laptops. Something that should help us all.

 

Personally, I just printed out the item description from Newegg that has a clear "1 Year Limited Manufacturer's Warranty" on the bottom, just to keep on file. Even if Sony wouldn't honor my laptop's warranty, I have faith that Newegg would repair the laptop themselves if I complained (since they offer their own warranties on the laptop).

 

stop bashing duke, he just wants to some info. If you wanna give it to him then do so, if not shut the **** up and don't bother paying attention to the thread. All he's asking are if your serials are indeed valid. I personally they are, but he still wants to make sure. I'm pretty sure there are others like him, who too scared or embarrassed to ask. the point of notebook review, i thought, was to help people no matter how intelligent or beginner they are on the stuff. Tell him if you feel like it and stop making it into a big deal.

 

Sigh.. this topic has gone off topic.

Has anyone with a NewEgg SR129 confirmed it US made? If not, I'll buy a SZ version and check it out myself.

 

People like you is how the world gets nowhere. Only thinking for yourself, right hotshot?

Who are you to tell me what to act responsible for? Yes WE have an issue on our hands, as in Sony customers who buy off newegg.com.

Think about it. I'm on nobody's side. I may sound against newegg, sorry that is not how I really feel, I apologize. I am for finding out what the truth is, because obviously when you have one sony department claiming one thing and the other department saying another as well as newegg saying another... that means something should be cleared up.

If you dislike what i'm doing, that's too bad. You can't control what I do with my time, and I am for sure as hell not going to let some selfish e-poster affect what I'm doing. Besides, I'm not doing any harm to you am I? Am I wasting your time? NO. So you keep it to yourself.

P.S. This IS ON TOPIC. It concerns Sony, does it not? Is this not a Sony discussion forum? Point me to another forum which is dedicated to Sony only and then I'll take my business there if people don't want any of my information I find here. Simple as that.

 

I wasn't even attacking you Duke, calm down. I just want people with the newegg vaio's to post some stuff. So it kind of is off topic, since the object of this thread is to find out if the newegg SR129 is for the US or not. Just saying. I could start talking about how Sony's colors look weird on the SR but that has nothing to do with this thread, now does it? But it is sony related! and this is a sony discussion forum!

 

The idea behind the thread is not a bad idea. But Duke, some of your messages seem quite biassed against Newegg. I don't think Newegg has done anything to you that justifies criticising them.

For the people that did not know:
Newegg Overall Customer Satisfaction Rating:
Six-Month Rating: 9.84 / 10
Six-Month Reviews: 2706
Lifetime Reviews: 21078
Lifetime Rating: 9.74 / 10

They're doing a lot better than Sonystyle.

 

Okay I had enough of this crap. You all can do whatever you'd like. Enjoy your new laptops and those after. Thanks to those in support of my time and attempts to get things straightened out between Sony and Newegg. It was fun waiting for the SR with some of you guys Peace out.

 

This reminds me of that episode of Family Guy where Peter passes a CPR class and starts tackling people on the street, stripping their clothes and trying to give them mouth to mouth. He then says "no need to thank me sir" or something to that effect and moves on.


I have a strong feeling Duke2007 is smoking something. His heightened optical illusion sensory and hyperactive, coarse postings seem to attest to something like that.

And

 

So is the 139 (not the 129!!!) good to go?

 

The SR139 is a legitimate model. It's official, and ready to go.

 

SR 139?? where is that? link please?

 

Not SR, FW139. It's also on NewEgg, but I'm just wondering if it's Centrino 2 because it has Atheros wifi.

 

Dude what the hell is up with Sony and some of their color schemes. Do they have no style?

Silver, black, white, and off white all in one laptop? what the hell? At least make the bezel and palm rest white too...so it's only white/black combo.

Anyway... Even if it has atheros its a good company from what i've read. I read back in the day in 2005/2006 the atheros had better connectivity than the Intel b/c it didn't drop signal. By now that probably changed but its a good company none the less.

 

Officially it's not Centrino 2. Because of Intel's smart marketing strategy you need to buy the wireless from them too. But like Duke said, nothing wrong with Atheros.

 

Agreed with Duke2007 on Atheros. Even right now, quite a number of people prefer the Atheros wireless card to the Intel wireless card.