Can we sue Sony false advertising or other Lawsuit?

We ordered two refurbished CTO Laptops from Sonystyle.com but what we got was different from what was advertised. We called customer service and asked for replacement of the correct components but they refused citing lack of spare parts. All they offered was a refund. We felt it was false advertising because as the manufacturer, it was hard to belief that they did not have spare parts.
What were missing on the first one - 128 GB X 2 SS Drive and BLU-RAY Read/Write Drive!
Second one instead of 1600X900 Premium Carbon Fiber Screen, we got 1366X768 Normal Screen!
We have bought extend warranty for both computers from Sony and when we asked customer service if they would replace the parts if they were defective, their answer was negative because they did not have the spare parts!
What can I do now?

 

You really need to ask yourself what you expect to get out of a lawsuit. Even small claims with self representation can take a long time as you fluke your way through the admin, and its stress and out of pocket expenses that you pick up yourself with no guarantee you will even win which you probably won't unless you know absolutely what it is you want to get out of litigation and you can reconcile that with what you can realistically get.

Its strange how few people ask that question before they get involved in this whole mess. If you want a 128gb SSD, blu ray writer and a 16:9 screen and they just don't have the parts then they can't give it to you. It really is as simple as that. You can't get blood out of a stone and they have offered to refund you in full so you haven't lost anything. Express your dissatisfaction with the company by not buying their products in future and sharing your experiences with others.

If you just want to prove a point I suggest writing a letter to Sony Support first in a polite, clear and business like fashion, outlining:

1) your grievances.
2) the disparity between what the advertised product was and what you got.
3) that you would very much like a Sony with the advertised specification but that the product you got does not meet that specification.
4) that if it is not possible to configure a laptop with those specifications that you will be seeking a refund.
5) that you hope that the advertised specification be changed to reflect the fact that the SSD, blu ray drive and/or 16:9 screen are no longer options on this model to prevent other buyers making similarly misinformed purchases.

Then you get your money back and its considered case closed. If you want to make a point and they continue to sell models with less than advertised specs, write another letter to the Better Business Bureau (or whatever equivalent you have in your country) alerting them of same and enclosing your letter to Sony Support and their reply and let them deal with it. Either way, case closed.

If you haven't lost anything you had to begin with then I would just move on, attempt to buy second hand if you really really must have that specific model or just let it go and buy a laptop from another company that you can use and enjoy now.

 

Lawsuit? How have you been damaged? Dude, get a grip. Welcome to the world. Sony offered you a refund. That's all you should and can expect. Even if you won a lawsuit. All you would get from it is a refund which is what Sony is offering. You would just be out all the costs of pursuing such a suit.

So the ball is in your court. Either you can decide to keep the machines or return them for a refund.

 

What is the world coming to??

 

he said he wants a soup from sony not sue

 

As I learned the same the hard way with Sony Style Europe, I want to give you some tips:

1. Dont start off with "I am willing to file a lawsuit against you"... I tell you, you dont want that.
2. Dont call them, send written requests you did not get what you ordered and what you pay for. You want either a appropriate refund for the value of the missing parts or have the computer replaced by the ordered one. Tell them that must be a problem of the logistics, they just sent you the wrong model. I guess you have an invoice with your desired but not delivered configuration? Be clear and friendly.
3. If they refuse to do anything but offer to return the device for a refund, make clear that you already used it before you could find out that the components were not included as ordered so you are not willing to return the device in order to start all over again - its definitively not your fault.
4. Go a step ahead and contact the sales manager requesting to solve the problems. Tell him it is unfair and bad service when they make you suffer out of their fault. Of course in this letter you should be even more clear showing them what bad service you got. Make clear that you are not going to let them play games with you and you might contact BBB and consult a lawyer to check out your possibilities in that.
5. If even then doesnt happen anything, give detailed feedback to the service management of Sony Style. In my case, I had to go through all steps to get a proper replacement with even better config as I formerly ordered and a valuable present as apology for free.

I have to say it was really worth it going so far. What I think pulled the trigger finally is that I sent my complaint/service feedback to the sales manager that moved back to Japan.

Forget the legal way, try to figure something out with Sony itself - it is a pain in the , trust me, but they will do sth. for you if you get far enough and really stick into your opinion.