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    Cancelling orders at Sonystyle site?

    Discussion in 'VAIO / Sony' started by jglyston, May 21, 2011.

  1. jglyston

    jglyston Notebook Enthusiast

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    Anyone know what the policy is when it comes to cancelling orders?

    So the deal is, when I first put a CTO Vaio VPCS in my cart on sonystyle (May 17th),
    I was given an estimated ship date of May 27.
    I left my comp on with the cart, came back on May 18th, and processed the cart,
    which changed the estimated ship date to June 2.

    Alrite, fine, 4 more days, I can take that; although I need a laptop immediately...
    So I pay up with my credit card and the order is processed.

    I get an Email on May 20th, around 8:30pm from sony, stating the estimated ship date
    is now delayed to June 22nd... June bloody 22nd.

    And this might be a coincidence, but they sent me the email AFTER their stated
    Closing hours (stated as 8pm), in addition, they sent it on a Friday before a long Holiday
    (in Canada Monday is a national holiday), so I can't even act accordingly to this BS
    delay.

    I've heard horror stories about Sony's deliveries (from lost shipments to shipments taking over a month),
    so I wanna opt out as fast as I can.
    Also, I don't have the time to wait a bloody month for this, when I can just go buy
    a substitute product.

    Time is money and Sony seems to be just fine wasting mine.
     
    jglyston, May 21, 2011
    #1
  2. xxGenericSNxx

    xxGenericSNxx Z1 Fanboy

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    I would just try calling Sony and cancel the order over the phone. If worst comes to worst, you get a 30 day return (maybe shorter for CTO) policy so you can always return the comp after you get it- but of course you'd rather get this matter taken care of sooner rather than later.
     
    xxGenericSNxx, May 21, 2011
    #2
  3. jglyston

    jglyston Notebook Enthusiast

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    Called Sony this morning.

    The guy looked at my order history and completely agreed with me cancelling my order lmfao...

    I guess those guys at Sony aren't drones after all.
    Estimated Shipping date delay from May 27th -> June 2nd -> June 22nd
    seems completely BS and unacceptable, even for people working at Sony. Sad.

    At least through this experience I learned Sony's delivery sucks but their
    billing policy is good (they supposedly only charge your card After something
    has been shipped out).
     
    jglyston, May 24, 2011
    #3
  4. Achusaysblessyou

    Achusaysblessyou eecs geek ftw :D

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    I'm pretty sure that's policy everywhere. Or at least they'll only charge you once they have the item in stock (amazon/newegg etc do the same... waiting for my MSI Twin Frozr III GTX 570 on backorder from amazon and they haven't charged me yet). In any case, Sony USA has a 30-day return policy even on CTOs. I've heard in the UK (don't quote me), that CTOs can't be returned.
     
    Achusaysblessyou, May 24, 2011
    #4
  5. XTACTIC

    XTACTIC Notebook Consultant

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    they are quick to cancel orders that appear to be shipping to a PO BOX though =)
     
    XTACTIC, May 30, 2011
    #5