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    Does Sony Website Support Suck?

    Discussion in 'VAIO / Sony' started by pawn3d, Dec 4, 2008.

  1. pawn3d

    pawn3d Notebook Geek

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    I can't seem to find parts for my TR5AP. Namely, the MotionEye webcam.
    I go to the website and select my model, but when click on Parts it takes me to the accessories page!

    This has been my experience with every Vaio I've worked on. It's as if Sony purposely makes repair impossible so you'll get frustrated and buy one.

    With Dell, I can punch in my Service Tag and it tells me all the parts and even replacement instructions.

    Where does one go for parts and information? I don't even know the part number to Google it. It just says "MotionEye".
     
    pawn3d, Dec 4, 2008
    #1
  2. AlaskaGrown

    AlaskaGrown Notebook Consultant

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    AlaskaGrown, Dec 5, 2008
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  3. pawn3d

    pawn3d Notebook Geek

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    I called those incompetent fools and they told me that they did not sell the camera as an assembly and that it's 9 different parts:

    • window $35.98
    • cover $28.11
    • ring $19.87
    • bezel $30.84
    • shaft $4.80
    • camera $147.97
    • hinge $25.27
    • housing $22.31
    GRAND TOTAL: $315.15

    I said thanks but no thanks and his response was "Thanks for calling Sony!" in the voice of like Big Gay Al and screamed at the top of his lungs " BYE!!!"
     
    Last edited by a moderator: May 8, 2015
    pawn3d, Dec 5, 2008
    #3
  4. zendar

    zendar Notebook Consultant

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    ahahahahahaha
     
    zendar, Dec 6, 2008
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  5. sonoritygenius

    sonoritygenius Goddess of Laptops

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    LOL!!! I can almost hear the guy! :D
     
    sonoritygenius, Dec 6, 2008
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  6. Sir Punk

    Sir Punk Notebook Deity

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    what do you expect from sony. they are not price friendly.
     
    Sir Punk, Dec 6, 2008
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  7. DetlevCM

    DetlevCM Notebook Nobel Laureate

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    Just thinking...
    Because Sony sells the camera in pieces, wouldn't that enable you to just replace the part that is broken on your laptop?

    I'm sorry to hear about it - at the same time it makes amusing reading (please dont take offense) - you've written it well.
     
    DetlevCM, Dec 6, 2008
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  8. pawn3d

    pawn3d Notebook Geek

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    If I knew which part has failed, I'd replace it.
     
    pawn3d, Dec 8, 2008
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  9. DetlevCM

    DetlevCM Notebook Nobel Laureate

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    Ah, Ok.
    Although I suspect you cna exclude some pieces like casin and hinges.
     
    DetlevCM, Dec 8, 2008
    #9