The Notebook Review forums were hosted by TechTarget, who shut down them down on January 31, 2022. This static read-only archive was pulled by NBR forum users between January 20 and January 31, 2022, in an effort to make sure that the valuable technical information that had been posted on the forums is preserved. For current discussions, many NBR forum users moved over to NotebookTalk.net after the shutdown.
Problems? See this thread at archive.org.

    Experiences with Sony Support?

    Discussion in 'VAIO / Sony' started by Ghosthostile, Aug 20, 2010.

  1. Ghosthostile

    Ghosthostile Notebook Consultant

    Reputations:
    12
    Messages:
    239
    Likes Received:
    0
    Trophy Points:
    30
    I'm sending in my FW for the second time to have the DC port soldered on correctly, the thing has play in it once more and I've requested Sony take it away and solder it on properly, I'm also going to request if they could take a look at the graphics card since that has been playing me up lately.

    Do you think they will treat me OK? last time they took my laptop away and obviously tried their best to make an impression, they cleaned it all up and arranged a little cloth in it and all that good stuff, some stereotypical Japanese honour stuff (assuming Sony is a Japanese company by origin)

    Do you think they will fix it this time and for free?

    I do have a little bit of warranty left, two months I believe.

    I just got a call from Sony, they claim the DC port isn't covered by warranty and it would cost at least £270 for them to replace it, its still under warranty though? and they fixed it once before? I said no thanks and I'll just leave it but man, they're charging for repairs while you're under warranty, that's ridiculous.
     
    Ghosthostile, Aug 20, 2010
    #1