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    Expierences with Vaio repairs?

    Discussion in 'VAIO / Sony' started by Takktix, May 21, 2009.

  1. Takktix

    Takktix Notebook Enthusiast

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    Hi guys i want to hear your expierences with vaio link when getting a repair done as im having problems with them, i sent in my FW 3 weeks ago and they said they recieved it but no updates for 2 weeks and there being useless on chasing it up on the phone, so please share yours to give me some insight?, thanks
     
    Takktix, May 21, 2009
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  2. arth1

    arth1 a҉r҉t҉h

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    It'd probably help if you mentioned which country... Just a thought...
     
    arth1, May 21, 2009
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  3. Wolf04

    Wolf04 Sony Fanatic

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    I dropped off my FW for a screen change at E Link (in Canada). The lady inspecting it there managed to hit one of the corners of the laptop on the side of her desk in front of me.

    Other than that, it took about 2 weeks for them to change it. Actually, they had it ready a few days earlier but they never called. Good thing I called them.

    Interesting note, even though it's under warranty, the cost of this was reported on my receipt (I assume that's what they will charge Sony) and the total amount came to about $460, almost half the value of the laptop itself!
     
    Wolf04, May 21, 2009
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  4. euchrid_eucrow

    euchrid_eucrow Notebook Consultant

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    Here in the states they send you a fedex overnight box, which allows you to track it via fedex if not via sony. If sony isn't being helpful try to find info via the company transporting the package.
     
    euchrid_eucrow, May 22, 2009
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  5. DetlevCM

    DetlevCM Notebook Nobel Laureate

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    No problem getting a new battery when mine failed after 2 weeks - bad luck on my part.

    That was in Germany.
     
    DetlevCM, May 22, 2009
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