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    F11 key busted - warranty

    Discussion in 'VAIO / Sony' started by baroninkjet, Mar 17, 2011.

  1. baroninkjet

    baroninkjet Notebook Consultant

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    Anyone know how Sony handles repairs like this? My numpad + key fell off. Don't know how/why, as I never use it. But it appears to be broken as it won't click back on.

    What to do? Hopefully they will mail me a replacement key or something... ???
     
    baroninkjet, Mar 17, 2011
    #1
  2. ngvuanh

    ngvuanh Notebook Deity

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    Do you have a picture?
     
    ngvuanh, Mar 18, 2011
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  3. Gracy123

    Gracy123 Agrees to disagree

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    I've had a similar problem. Right before I contacted Sony I noticed on their support webpage that keyboard damages are NOT covered by the warranty! However I insisted that they have a look at it as my key just popped out while typing and it turned out one of the clips was broken!

    I ended up replacing the key myself... didn't want to send my laptop just for a key...

    I am unable to find the exact quotation from their website but it was written somewhere...
     
    Gracy123, Mar 18, 2011
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  4. baroninkjet

    baroninkjet Notebook Consultant

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    Thanks, everyone. I talked to Sony; sounds like they are going to send over someone to fix it. No argument so far.
     
    baroninkjet, Mar 20, 2011
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  5. baroninkjet

    baroninkjet Notebook Consultant

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    Update,

    Sony sent a guy out to replace my keyboard. Overall, pretty happy with the (US) warranty experience.

    The guy did tell me that he had a lot of service calls on Vaios. Mostly keyboard issues, the power plug, or heat.

    Every time I have spoken to Sony, they wanted to make sure I had the new F11 bios to stop overheating. They must be getting "burned" by this.
     
    baroninkjet, Apr 11, 2011
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