Fn & CTRL keys do not work after keyboard replaced

Background: The F4 key fell off of my S360 and Sony set me a replacement keyboard. My laptop is still under warranty.

Replacement: The replacement did not go smoothly. The tech I talked to on the phone who said this would be an easy thing to do, neglected to mention that the two screws on the bottom of the laptop need to be removed before the keyboard will lift up (after pushing in the two tabs near the F4 and F12 keys). Needless to say, I had yanked that old keyboard off the laptop leaving the two gold posts behind before I realized I should have removed the screws. The next problem I ran in to was when I went to remove the keyboard ribbon from the connector. I think I accidentically ended up bending the connector slightly as I tried to remove the ribbon. After all of that, I installed the new keyboard and fired up the laptop.

Problem: Every key works except the Fn and CTRL (both of them, one on each side of space bar) keys. Could there be another reason why these keys would not work other than the potential damage I may have caused to the connector?

A search of Sony's support site revealed that a possible reason why the Fn key would not work is if the VAIO Event Services Management is not enabled. I did not see this loaded up in my Services and am not sure how to install it assuming this is the solution.

Thanks

 

But that wouldn't explain the Control key and their placement is suspicious. I'm completely amazed they let you do the install, that's a pretty invasive procedure, too much for most people. Send it back...

 

I concur...even though replacing keyboard is not that hard with a picture in front of you, I am very surprised the Sony tech actually walk you through over the phone. Not sure that is a good sign or a bad sign.