HELP! Sony FZ DVD/CDRW drive not working!

Hi!

I bought my FZ190 custom about a month ago, the cd drive has been working fine until last week...

It doesn't read anything...

so I go to device manager and:



It says:

"Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged (code 19)"

Any help would be GREATLY appreciated!

Thank You!

 

Did you recently install itunes?

 

Hello!!

Try this Step .

-The optical drive is missing from Computer and in Device Manager, the drive icon has a yellow exclamation mark.

Click the Start button, and then in the search box, type regedit.
Press the Enter key.
NOTE: If prompted for an administrator password or a User Account Control prompt is displayed, type the appropriate password or click Continue.

In the Registry Editor window, in the left pane, double-click the HKEY_LOCAL_MACHINE folder.
In the HKEY_LOCAL_MACHINE folder, double-click the System folder.
In the System folder, double-click the CurrentControlSet folder.
In the CurrentControlSet folder, double-click the Control folder.
In the Control folder, double-click the Class folder.
In the Class folder, click to select the {4D36E965-E325-11CE-BFC1-08002BE10318} folder.
In the right pane, click to select the UpperFilters registry value.
On the menu bar, click Edit.
In the Edit menu, click Delete.
In the Confirm Value Delete dialog box, click the Yes button.
In the right pane, click to select the LowerFilters registry value.
On the menu bar, click Edit.
In the Edit menu, click Delete.
In the Confirm Value Delete dialog box, click the Yes button.
NOTE: Do not delete the UpperFiltersBak or LowerFiltersBak registry values.

Close the Registry Editor window.
Restart the computer.

Or try to Install this if you cannot fallow the Steps.
http://esupport.sony.com/US/perl/swu-download.pl?mdl=VGNFZ190&upd_id=2031&os_id=28

 

That's what they told me to do after I installed itunes. It fixed the problem. After which I immediately reinstalled itunes and now it works without that problem. Not sure why.

 

Hello

Reasons for this error include a driver that is not present; a binary file that is corrupted; a file I/O problem, or a driver that references an entry point in another binary file that could not be loaded.

 

IT WORKED!!!

Thanks!

 

Sure anytime Glad to Help ...

My pleasure!! Because this only my Hobby to help.