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    Help! Sony Crashing/Freezing On or After Startup, even in Safe+Networking Mode

    Discussion in 'VAIO / Sony' started by ksumi, Jan 6, 2011.

  1. ksumi

    ksumi Newbie

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    Yesterday I started having serious issues with my laptop and I'm not savvy enough to solve this problem so hopefully you guys can help me out. I have a Sony VGN-TZ298N (Windows Vista) that constantly crashes and is nearly useless.

    At first, it started freezing every hour or 2 but now it's freezing during the startup or soon after the computer has started up. By crash/freeze I mean that I can't move the mouse, can't ctrl+alt+del, and have to shutdown by holding the power button.

    As of right now, the computer will crash as the computer is starting up OR it will successfully start up and crash anywhere from 1 minute to 1 hour later. I've successfully booted the computer, let it sit idle without touching it for an hour, and then it will crash without me doing anything but move the mouse. When loading in safe mode with networking capabilities, it runs into the same exact problems and crashes during or after startup. In safe mode without networking, it loads perfectly fine and it does not freeze or crash. I've tried to turn off all startup programs to diagnose if this is software based and it still crashed during start up in normal mode. I always selected the option to restore the computer back to the last point at which it correctly booted/shutdown and this temporarily fixed the problem but it is now back. I've also used Trend Micro to scan for viruses and clean the registry (both in normal and safe mode) but this didn't do anything. Any suggestions on what I can do to fix this? PLEASE HELP! This is driving me crazy

    If there are any other specific specs that will give you more information about the problem then please let me know. Other than this, I have not had any issues with this computer and I have not seen any error messages.


    Thanks!
     
    ksumi, Jan 6, 2011
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  2. 18000rpm

    18000rpm Notebook Consultant

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    Sounds like a hardware issue. If you are lucky it might just be bad memory.

    Open the memory cover on the bottom (make sure the computer is not plugged in and battery is removed), and if you have 2 sticks of memory, try running it with just one at a time and see if you can locate the bad memory.
     
    18000rpm, Jan 7, 2011
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