How is Sony's service in the US?

I'm considering purchasing a Sony laptop and I'm wondering how their service is in the US. Especially the on-site service if anyone has experience with it.

Thanks in advance.

 

I own a 2 year old VAIO PCG GRX570 with XP Home Edition installed. SP2 was incompatible with my digitally unsigned soundcard. Neither I nor the SONY helpdesk knew of that incompatibility (SP2 doesn't allow unsigned certificates to "install"). But I was charged $20 by SONY just to hear them tell me that they didn't know why the soundcard wouldn't reload after installing SP2. So I did an uninstall of SP2 and everything worked fine.

As far as I'm concerned, the SONY help desk sucks diques and for their lack of expertise in the matter, I emailed a nasty letter to SONY explaining their deficiencies accompanied by a hefty side order of 4-letter explitives - at no extra charge, of course.

 

WOW! good to know, for the 20 bucks they made an enemy.

 

Had a minor problem where the laptop would display funny things on the screen after my brother knocked it over and it fell on the ground. Sony rep did a good job identifying the problem (damaged graphics card) and the problem was resolved rather quickly. That said, I personally don't care much for service. A good laptop that never breaks is infinitely better than one that has to go to service, even is service is good.

Charged? What? They don't charge under warranty.