Last Sony product I will ever buy!!!!

I think, justdontbuy fromthat store again! If you reacha dead end with the retailerthen call Sony Customercare. Idohavethe spacebarissue too. Never realize it 'till few daysago. I can't press on thesides and sometimes I missed a space if I don't presshard even in the middle.

 

The retailer is a Sony Center store. Who I found through a direct link from the vaio page.

Despite the impression of transparency they are now bouncing the issue back between each other.

Sony have just wasted 1 month of time. Having given me the impression they were going to do something to resolve the issue.

However, despite assurances from half a dozen techs and a supervisor. I then had to chase them for close to a week (after they'd had my machine for two weeks and i'd had to chase them for over a week to get them to agree to take it), only to finally get a promised supervisor call. And then be told theres nothing I could do, there policy dictates I must go back to the store.

More appologies that none of the other staff (including a supervisor) I had spoken to had told me this previously. But essentially no explanation as to why the machine has now been out of my possession for the majority of the time i've owned it. And that they expect me to take it back still defective.

In all its not something I would expect from a corner shop, let alone a multi-national company.

I can't go into too many specifics as it would prejudice the other action I am now taking.

 

your spelling makes me want to throw up

 

lol thx, i tend to type at a millions miles a hour (stacks of errors i cant type either), i post here to pass on my experiances with sony (which are worse than my speeling by a long shot) not to teach ignorant people how to spell.

i will admit my spelling is atrosious ;-)

 

my spelling is bad too. i dont know who cipher dude is but remind me not to answer any of his (or her) questions since he/she seem more worried about spelling then info

 

Feel sorry about that, 5to1. I figured I had the same spacebar issue but now fixed myself. You might want to see this post on how to do it yourself but becareful don't break the thingy holding the hinges

http://forum.notebookreview.com/showthread.php?t=52308

 

Thanks.

As I said I cant go into too much detail at the moment, as it will prejudice my next step.

Even if they do resolve everything 100% in the end, it leaves me with little confidence in them now.

The tier 1 techs are useless. You either end up with a rude petulant child or someones whose polite but nothing more then a robot. What amazes me is the difficulty you face in getting any sort of escalation. Theres very little chance of reasoning with them. Just a blanket refusal to provide any escalation procedure.

I've never encountered another company of this stature who refuses to provide any contact details for customer services.

 

If I didn't know better, I would swear you were talking about my HP experience - hopeless to say the least. HP rep told me "we have no dedicated customer service".

Sony product was awful, but at least tech support was always courteous and knowlegeable. It went back six times in six months, leaving me with only an outdated antique to use. Sony extended warranty three years past the last service date. You might have to whine, cry, tell them your life support is connected to the computer or that your lawyer is your mother, but eventually they get the idea. They just hang up if you get angry.

 

I was nothing other then polite and professional.

There was no anger. Just a flat refusal on Sony's part to do anything about a product they acknowledged was defective from new.