Marks on sony Vaio Z11 (VGN-Z11) screen...

Has anyone else noticed marks on their screen caused by the ridge that sits just above the trackpad?

I always ensure that the screen is against a folder or other flat surface in my bag so that it is protected from pressure. I have previously had screen damage to other laptops caused by keyboards and parts of the inner surface rubing against the screen when the laptop is closed.

In the last few months I have seen marks on my Z11's screen in the form of a line across the screen 2/3 of the way up where the ridge between the trackpad and keyboard occasionally presses against the screen but they had always wiped off. Yesterday I went to wipe them off and it seems as though thay are permanent

On a cheap laptop bad design like this is acceptable but on something this expensive it really isn't OK!! Especially when they market the screen as being resistant to marks...

Has anyone else found this to be a problem?

Is there any way to get them off?

 

Old problem since I got my SZ, and it still exists on my Z3. Luckily I could wipe these marks off.

 

Same model and same issue. Had mine for about a year now. I (stupidly) didn't use any sort of protector to cover the keyboard and screen when shut. I thought the guards down the sides would have stopped this but they obviously didn't. I have a few marks on mine that won't come off. A little gutted to be honest as it was a lot of money. A lesson learnt for the future I guess.

 

Don't you think that this is completely unacceptable on a computer of this price?

I am really not going to carry arround a bit of rubbishy paper or plastic and lay it on my keyboard before I close the laptop and I really shouldn't have to!!

 

After I get my desktop in the future, I will buy ThinkPad laptop instead, for durability, not for performance.

 

The LCD is the weakest part on the Z. You (and any elderly person too mind you) can tell with the flex that the screen is capable of...

In regards to the LCD, mine is suffering dying pixels and like you has some unremovable 'dots' on the screen now. I was going to try rub hard to get them off, but I did that once to the Z in the past and ended up permanently bruising parts of the screen (thankfully though it's only visible at an angle, not head-on). It really wasn't too much pressure, but the LCD must have thought otherwise and I guess everyone has their definition of 'too much pressure'... At the moment, my Z is 10 months old and has about 3 places of bruising, and four unremovable 'muck-dots'. Each bruising is approx 10 pixels in diameter and they are just visible when watching slow HD movies...
The dots, they look more like dust bits and my friends a few times have been tempted to rub it (to my horror...) despite the fact that they are not removable no more - maybe a LCD cleaner can rid of the dots...?

Lots of 'muck' can build-up near the mouse buttons and the space between them and the biometrics. Get a fine paintbrush and try dusting that crevice out at least once a day... I learnt this the hard way and some 'muck' seems to be literally fused into the LCD on my Z...

My Z didn't come with the cloth; from what I understand, 3rd gen Z and onwards all come with this (guessin Sony got their share of consumer complaints). The cloth costs about $7US seperately, which I think is ridiculous. Sony obviously acknowledges the mark-prone screen and includes them in the new Z packages, so why not show their remorse by running a wee programme offering older Z users the cloth free of charge - it shouldn't be expensive to implement (and mind you the cloth price is just the premium, you can get a similar cloth out of a public bin if you wanted to...)

 

If it is advertised as having a non mark screen and then the non mark screen gets marked by the laptop iself under normal use surely that is not acceptable under the sale of goods act?

It is pathetic... especially when on their site they bang on about how durable it is and show lots of force being applied to the computer including IRRC the outside of the lid when it is closed.

 

Using my RadTech cloth from beginning and love it...looks like a piano As I'm travelling with my Z a lot everyday, I'm happy to protect the screen like that. It's a well known problem of all Vaio thin screen nbs.

 

Oh well... that is OK then. My brand new £1600 computer has a problem but that is fine because it is "well known".