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    My new Z wont boot to desktop!

    Discussion in 'VAIO / Sony' started by placcy, Mar 7, 2011.

  1. placcy

    placcy Notebook Consultant

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    My new Z wont boot to desktop!

    Got it a couple days ago. Working perfectly. Gave it to the wife to surf on the couch. 3 mins later she said it froze up. I had to crash it with power button. Reboot. It never makes it to desktop anymore. It stays at the "Welcome" screen with the circular animation going forever. I CAN get to safe mode, but that doesnt do me much good, since i can't uninstall any updates in that mode. When I shut it down before this happened eariler today, I noticed it installing about 20 windows updates before it shut off. I did see some basic stuff, like Silverlight updates, windows security center updates, etc.

    Is there any F key i can press to reimage this thing at all since i havent got too much data on it yet? I am even thinking of returning it.. If it broke this easily, im getting real nervous about its long term quality and reliability.. i got $2100 into this thing..

    UPDATE... A full 5 mins later at welcome screen, it just now got to my desktop..

    Something strange on my next couple boots.. my fingerprint reader no longer pops up.. now it just asks for my password..

    And the 20 updates it did before shutting down earlier today.. were all my Office 2007 updates it turns out. Now, it gets to desktop normally.
     
    placcy, Mar 7, 2011
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  2. beaups

    beaups New Jack Hustler

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    If you ever need to restore just power it off and instead of using the power button to boot, push the "assist" button.

    Glad it worked out.
     
    beaups, Mar 7, 2011
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  3. placcy

    placcy Notebook Consultant

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    thanks for the tips.. im real leary of this thing now. i guess it has to at least happen twice before i really get worried. but i only have 14 days to return it.. at a loss of 15%.
     
    placcy, Mar 7, 2011
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  4. Achusaysblessyou

    Achusaysblessyou eecs geek ftw :D

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    Mines never really asked for my fingerprint, instead it asks for password, but if i just swipe my finger it'll let me through. I like having both :).

    In any case, can you describe the freezing? Was the laptop on speed mode? Stamina? Blue screen of death? Just a frozen snapshot? Screen entirely black?

    Go to start menu, in the little run/search box type reliability monitor and see if the incident today registered and see what it says there
     
    Achusaysblessyou, Mar 7, 2011
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  5. placcy

    placcy Notebook Consultant

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    found it..

    3/7/2011 6:53pm (PST)
    Windows Explorer Stopped Responding and was Closed.
     
    placcy, Mar 7, 2011
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  6. placcy

    placcy Notebook Consultant

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    since i have 8gb of ram upgrade coming today and an extra A/C adapter also coming, i guess i will keep this laptop. hopefully it was a one time crash and wont happen again. i have barely installed any of my own software yet, this is mostly a default OS.
     
    placcy, Mar 8, 2011
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