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    My own ordeal with the Sony-tech-to-hire! TZ-150

    Discussion in 'VAIO / Sony' started by miss g, Oct 14, 2008.

  1. miss g

    miss g Newbie

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    The contractor-technician of Qualxserv company came to my house to fix the "potential issue affecting my PC model" (TZ-150), as Sony presented it. After having opened the computer's guts he fixed the wiring around the hinge that was a presumed cause for unwanted overheating. Then, according to a numbered sticker on one component, he concluded that my webcam should be replaced. He took out my webcam device and looked in the Fed-Exed kit he brought with him to discover that a new camera was missing!
    He re-built my computer and was ready to leave. Just before he left I noticed that the camera window was cracked!!!!
    I called Sony customer service, waited on the line for ever and finally talked to an "escalation supervisor" who rejected any responsibility on the part of Sony. He wanted me to send my computer to the Sony laboratory, which I cannot do since I write my dissertation on it and have all my research done on it. He said that the TZ model is not one of the models that receive at-home reparation (don't quite remember the words he used.) Well... I pointed out to him that they did think it was important enough to send a technician for the "potential issue" but to no avail! The inexperienced Qualxserv technician is supposed to order the new camera and the camera window that he broke and call me then to reschedule. In view of the bad experience described by many others that went through the same experience as I did, I am honestly afraid to have this guy's hands back on my computer.
    It is obvious that Sony is basically covering up its manufacturing/design mistakes of the model and is trying to prevent a collective class action. But I personally do not know how to solve the problem.
    Please comment on the forum and advise.
    Thanks.
     
    miss g, Oct 14, 2008
    #1
  2. JLagoon

    JLagoon Notebook Enthusiast

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    Hi miss g:

    What happened to you happened to me actually. After the tech rebuilt my TZ, the webcam window / cover was broken. This was caused by the improper seating fo the webcam. You should watch how the tech replace the webcam.

    Basically the right side of the webcam board needs to be slipped into a small slot--like putting in a battery.

    And the tech should order a new faceplate from Sony. He can take the webcam cover from it to your current faceplate.
     
    JLagoon, Oct 14, 2008
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  3. DanyBui81

    DanyBui81 Notebook Evangelist

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    i would complain till I got a new replacement unit
     
    DanyBui81, Oct 14, 2008
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