Never buying a Sony again. Terribad CS + process.

My 2 month old SR430J just died on me after class, error 0xc00000e9 on boot.

Tried everything, Windows 7 repair, new Windows 7 installation, ditto with Vista, went through with the F10 recovery. Everything "hangs" endlessly, like getting stuck in "set up loading" or whatever.

Painfully obvious this is a hard drive failure, all Sony will do is send me stupid recovery disks (I should have said bios didn't read the drive) then see what happens. Guess what's gonna happen? It's not gonna work.

So this will probably take I'd say a month to resolve? Wait for disks for a week or two, spend an hour or two telling them it doesn't work, wait for technician, etc.

Meanwhile I'll be without a notebook whilst in school/class and since I commute, I'll be bored endlessly between classes in a 8 hour school day. Might just have to get another computer.

Dell dispatched technicians almost right away (with enough hassling) in the past, even for cheapo Outlet crap. Never again, screw Sony. And to think I was a fanboy.

 

the only time i've had Sony Technicians at home were:

1) some kind of wide-recall like TZ power issues...

2) if you had the ADH + onsite warranty attached to the notebook


All the other times, I've had to send the notebook out. You should have just lied, saying you had/made the recovery disks and didn't work. They overnight the box for you to send it in, and overnight it back to them.

Well, good luck on your notebook, if you decided its trash, please send it to me, I'd love to tinker with it and perhaps donate it if I can get it working

 

Yea... but I'm *usually* honest, but that obviously didn't pay off. The CS said she could send a replacement drive to me and I'd install it myself, then backed off and said she couldn't since the bios still reads it. It's like ... computer is sparking, but they won't repair it until it explodes and burns down the building. Anyways, not happy, never gonna be happy about this bloated process.

 

Or you could call back and speech to a higher level technician...

 

oh no boredom. wouldnt want you to have to pick up a pencil or a book or anything.
just kidding.

 

Tried and "lied". Spent another good half hour... They "insist" on waiting for Sony's recovery disks to work because the one I made for myself [obviously] might be corrupted. Then when it doesn't work they'll send a technician without more questions. Sigh. Now on to Costco to abuse their return policy.

 

Yea, I know it's frustrating. They're just trying to protect themselves from unnecessary expenditures and people who take advantage of their warranties, but unfortunately this ends up affecting the honest consumers.

 

Any knowledge on where the support people you called were located? India? The Philippines? Costa Rica?

I'm blessed with friends who speak Hindi, Tagalog, and Spanish, so I'm preparing myself if I do pull the trigger on a Vaio, lol.

 

are you sure its the hdd? maybe its bad ram, try pulling one stick, then the other..