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    Planning to buy an SZ... Is there a fix for the shock problem?

    Discussion in 'VAIO / Sony' started by clifford, Feb 10, 2007.

  1. clifford

    clifford Notebook Enthusiast

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    Hello, I've been on these boards for about a week now trying to decide whether to buy an IBM X60 or a Sony SZ series. I think that the SZ would be a better fit, but I'm worried about the reports of voltage coming through the palm rest.

    Has Sony fixed this on its newer SZ models? If not, is there a confirmed fix that solves the problem?

    Thanks in advance for any responses!
    - Cliff
     
    clifford, Feb 10, 2007
    #1
  2. sganimefan

    sganimefan Notebook Enthusiast

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    The fix is a 3 pronged AC adapter Sony has started shipping to affected customers. I'm not sure if it's available on the newer models, but if you do get the 2 pronged one you can contact Sony and get the 3 pronged one for free. Hope this helps.
     
    sganimefan, Feb 10, 2007
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  3. Andrew Baxter

    Andrew Baxter -

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    Andrew Baxter, Feb 10, 2007
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  4. clifford

    clifford Notebook Enthusiast

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    Super! Thanks for the replies folks!
     
    clifford, Feb 10, 2007
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  5. NsxMugen

    NsxMugen Notebook Enthusiast

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    Simply call customer service and explain your situation and they have to replace it for you. I just got mine last week.
     
    NsxMugen, Feb 10, 2007
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  6. mc003

    mc003 Notebook Guru

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    Yes they will replace it. I got mine also.
     
    mc003, Feb 12, 2007
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  7. roor

    roor Notebook Deity

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    mine has no shock problem
     
    roor, Feb 12, 2007
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  8. Sharklover

    Sharklover Notebook Geek

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    You feel it if you put your palms flat and press down. You will find it if you try hard to feel it. Through normal use i don't really notice it. If you call Sony they will send you an extra AC adaptor with 3 prongs.
     
    Sharklover, Feb 12, 2007
    #8
  9. Ch28Kid

    Ch28Kid Notebook Deity

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    Ya super easy

    Call

    Say youfeel shock

    They will say "Oh, okay we replace AC Adaptor"

    Good day for everyone!
     
    Ch28Kid, Feb 12, 2007
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  10. dznutz

    dznutz Notebook Consultant

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    sounds good.

    but will they send you one in the mail upon request or do they require you to give them your old adaptor in exchange for the new one?
     
    dznutz, Feb 13, 2007
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  11. dtime

    dtime Newbie

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    they shipped my new adapter overnight, got it the day after i called them. no word about returning the old one(this seems to be the case in the US, while users in other countries may have received a return package for the old adapter).

    another thing to note is that it's not just the adapter that causes the shock problem, but any connected device that requires AC power and is not grounded. eg: external hard disks, video cameras, etc.

    on the other hand, once ur laptop is connected to any device that is grounded, the shock problem goes away, eg: ext monitor, etc.
     
    dtime, Feb 13, 2007
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  12. dznutz

    dznutz Notebook Consultant

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    thanks for the info. i still notice the tingling sensation when i connect to external devices.
     
    dznutz, Feb 13, 2007
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  13. cyman83

    cyman83 Notebook Enthusiast

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    are you sure? i got a return label along with my new adapter..
     
    cyman83, Feb 16, 2007
    #13