Recovery Media Kit would not install - many issues!

Hello folks,

I have the VAIO VPCZ1390S which recently the SSD was replaced. Since I couldn't produce the recovery discs, a sort of generic Windows 7 64bit was installed. Few weeks later I decided to buy the proper disc kit from Sony. The part number was 989201804 which included 5 orginal DVDs, indicating it's for VPCZ130GS/GD Series.

The first issue: it wouldn't install, giving me an error message that it cannot use this recovery media for this computer, confirm the model type. So I drove up to Sony Service Center, 3 hrs round-trip. After the technician diagnost it, he asked me if the motherboard was ever replaced, I said no. He couldn't figure out exactly why was the descripency, so he resolved the problem (without letting me know how, mentioning something that he had to reasign some info of the notebook) that was causing the error message. So finally the system passed the initial recovery process by showing me the screen without that particular error message.

So I brought it home, thinking now it should be a piece of cake recovering it --- but no, was I ever wrong.

The second issue: after inserting the first disk, reaching 19%, it asked me to insert the 2nd disk, that went to 21%, 3rd to 25%, 4th 26%, and finally 5th, after nearly 15 minutes it gave me the following error:
An error occured while executing an application. The operation was not completed. Shut down your computer, then try the operation again after reboot. Error 385

Before trying it again, giving me the same error, I did run all kinds of SSD diagnostics. No errors found.

Please: is there something I could try to resolve this problem, or do I need to go back to Sony?

Thanks for your insight.

 

Now, you have to bring it again to that store because they did mess up UUID/MODEL of your laptop to pass model check during recovery.
However, at this moment, even if you got correct recovery media for your laptop, it wont work, because the technician guy already altered your laptop information.

 

Thanks ngvuanh for your response.

But I did bring it to Sony's authorized service center when the SSD failed - it was still under extended warranty. Then I brought it to Sony's headquarters' service center after ordering the proper recovery disc and failed to install. This Sony's technician did change some of the hiding information, that's why I was able to initiate the recovery which I couldn't do before bringing it there. But now when it reaches the 5th disc, I am getting error 385, without being able to conclude the recovery.

I'm not sure if this information is accurate, I read somewhere that error 385 is to do with defective storage media (HD, SSD). I ran several diagnostics checking for error on the SSD - they were no problem. The RAID is to 0 and BIOS is set to factory defaults.

So, if I understand correctly, the following must have happened:
The first technician, after replacing the SSD, due to not having access to the correct recovery disc for the VPCZ1390S, he/she decided to alter UUID/DMI in order to use recovery disc from a different model. After purchasing the correct recovery disc from Sony and couldn't install, when I asked the second technician about this problem, he than had to further alter the UUID/DMI in order for the correct recovery disc to start installing, and it did start fine until it reached the 5th disc with error 385.

Does it mean the second technician did not entirely alter the hidden information, and that why the installation is starting but not completing, or do I have issues with the storage media (SSD)?

 

It could be disc failure. I don't think it's SSD issue.
Let try copy 5th to PC or to other blank disc.

 

You're probably right. Sony is doing exactly that.

For some odd reason that issue with error 385 is constantly corrupting the SSD RAID0 layout. The SSD it's been tested several time, reporting no error. But that 5th disc, the error it's causing, keeps corrupting the SSD again. So now I left is with Sony's technician to deal with it after I wasted so much time. I've never experience issues like that with system recovery. It's usually Windows' updates that takes forever, not the recovery process.

Thanks ngvuanh for your insight.