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    Restocking fee for return?

    Discussion in 'VAIO / Sony' started by Justwondering, Oct 14, 2008.

  1. Justwondering

    Justwondering Notebook Geek

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    I purchase my vaio from sonystyle.com and I want to do a return. What I want to know is, if anyone return their notebook, did sony charge you a restocking fee. I still have all the original packaging but there is a slight problem...there is a minor scratch on my vaio near the mousepad.
    So...restocking fee yes or no? And how much are sonystyle.com restocking fee?
     
    Justwondering, Oct 14, 2008
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  2. StrongerThanAll

    StrongerThanAll Notebook Deity

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    usually there is no restocking fee, but in your case, they might charge one
     
    StrongerThanAll, Oct 14, 2008
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  3. Justwondering

    Justwondering Notebook Geek

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    So how much would the restocking fee be?

    I just got off talking to a chat rep about my situation and they told me that there would be no restocking fee at all, even with the scratch. But the problem is, how reliable are they? I heard (on this forum) that they would just say anything and get you to leave them alone. I don't want to sent it in and get slap with a possible $200 fee. That's too much.
     
    Justwondering, Oct 14, 2008
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  4. StrongerThanAll

    StrongerThanAll Notebook Deity

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    hm.. not sure... well. you should send them an email.. and get the reply so you have something in your records to prove what they said..
     
    StrongerThanAll, Oct 14, 2008
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  5. usrenameinuse

    usrenameinuse Notebook Enthusiast

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    .ca anyways it can be as much as 20% so a $3000 notebook would be about $580, but dont ask us, ask the Sony drones and hope they dont notice the scratch
     
    usrenameinuse, Oct 14, 2008
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  6. hmkim

    hmkim Notebook Enthusiast

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    "there would be no restocking fee at all, even with the scratch."

    I dount it. Stores usually do not accept a return unless the product is in like new condition.
     
    hmkim, Oct 15, 2008
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  7. christine

    christine Notebook Guru

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    Like STA's advice, documentation might help. Keep a copy of your chat log with the SonyStyle rep next time. It gives you that option (View Transcript) when you end your session and gives you a Chat ID #. When you send your laptop back, you can include a session printout in the box. Doesn't guarantee a no fee, but it's a little better than crossing your fingers. ;)

    But with cosmetic damage, I'm with the others on this one. They might charge you.
     
    christine, Oct 16, 2008
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  8. meansizzler

    meansizzler Notebook Consultant

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    Why would the store accept a return unless it was faulty?, you get to try the product out instore?
     
    meansizzler, Oct 17, 2008
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