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    SONY VAIO VPCZ11X9E - Worse Customer experience ever

    Discussion in 'VAIO / Sony' started by eperakis, Aug 6, 2012.

  1. eperakis

    eperakis Newbie

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    Worse Customer experience ever
    After buying a 1,500 euro SONY VAIO VPCZ11X9E beginning of 2012, I thought at least I would be able to use the laptop for a year or so without major issues. However, within the first six months: I had numerous blue screen failures, HDMI connection was malfunctioning, battery occasionally did not charge properly, NVIADIA card had failures etc. Although I sent SONY detailed screenshots of all these along with the laptop twice for repair (with whatever this means for a business user to transfer settings to another laptop), the reply was “it works fine, it’s a software compatibility issue” and anything to avoid their responsibilities. Not to mention that the first time I received the laptop back with still installed checking softwares and the second time with 40GB of testing temporary files (as a result putting back my own files was a challenge) and an invoice in Polish which issued even before I bought the laptop (of course I never got a reply what this is).

    The highlight was when I made the mistake to take the laptop on a business trip. The screen went black and I had to use a VGA cable to connect the laptop to any TV I could find in my hotel or companies I visited for 2 weeks...

    Needless to say that SONY handled this issue in a way that I have never experience in the 15 years I use laptops, I spend days and days to test, communicate, transfer files and settings etc. which makes it pretty easy for me to say: this is the worse customer service experience I have ever experienced and at least for me I wouldn’t get a SONY VAIO again even if I get it for free!
     
    eperakis, Aug 6, 2012
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  2. u600213

    u600213 Notebook Enthusiast

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    I am sorry for your bad experience. I would like to know if this is currently common. I had a Sony VAIO SZ270 circa 2003 and had numerous problems with SOny phone support. Best of all, I paid for 3 yr extended warranty with accidental damage and on-site service bought from sonystyle.com They sent a nice gentleman who dis-assembled my system, could not put it back togeather and sent it in for repair instead. The depot repair tried to charge me $2000 for physical damage which I was pleased to tell them occured when their technician was trying to re-assemble the system.

    Anyhow, I have been very happy with my Samsung X360-34P which is now 3.5 years old and I am looking at replacements. Should I be afraid to buy another Sony because of the service and technical support or not?
     
    u600213, Aug 7, 2012
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