Sony AW190J Locks up randomly

My Sony Vaio AW190J CTO shipped about 40 days ago from Sony has started to randomly freeze, lock up and stop responding to user requests.

While using the laptop it all of a sudden just locks up and freezes up and the only way to reset it is to hold down the power button for about 30 seconds.

This happens about 30 times a day, and without warning, so the laptop is pretty much useless at this point, and any work done at that time is lost, needless to say I'm a developer.

In the Log Viewer there are 2 application errors consistently:
VzCdbSvc ID 7
WMI ID 10

also, to be sure I spent my entire Christmas backing up the laptop, and did a complete system restore from the Vaio Recory Center. After about 10 hours and getting back to Vista, it started to lock up again!!

Previously, about 2 weeks ago, I had experienced blue screen when trying to import video from firewire port and called Sony and was told to try to import the video in Safe Mode. gotta be kidding me. So I just said, I won't use it for firewire and tried to live with it.

Man, isn't this thing supposed to be a multimedia machine? It cant even play music songs without random hick ups.

What to do? It looks like I've been duped by Sony! I'm on the phone trying to reach Support but it has been over 25 minutes on hold so far. I've never had this type of experience in my past 15 years of buying computers. So about $2000 and 40 days later looks like I have a lemon.

PLEASE HELP!!
Again this is my first Sony, and looks like it will be the last, ever.

 

Update: just locked up again, trying to type this update on the Vaio

Was on hold for 45 minutes, got a human, he tranferred me to "tech support" in India which came on after another 8 minutes. He started to ask my phone number when all of a sudden magially, he got "disconnected" and I was put back into the queue. Another 15 minutes I get another tech support guy, he asked what the problem was and as I was explaining he said he can't hear me and hung up, and I was put back into the queue again, after another 10 minutes, I was flat out dropped from the queue.

On hold again now, this time 19 minutes and counting.....

 

Update: After over 2 1/2 hours on the phone with Sony, they advise me that I can't return it, so it has to be shipped back to them for repairs.

I HATE SONY, POS

 

Hi, I've had (or have) the same problem with my AW (european AW11Z). The same random lock-ups, the same problems in the event viewer. I cannot give it up since I have to work with it everyday (and already sold my previous VAIO A317M)

I googled a bit and found a way to avoid both errors:
- disable the service "VAIO Entertainment Database Service": that's the VzCdbSvc
- WMI error: I found a solution here:
http://windowsforums.org/index.php?showtopic=392

I applied the fix described there and since then, I do not get any errors in the event viewer. The lock ups have disappeared since then (but it's only a week since then, so maybe it's just a coincidence).

Oh, one more thing: I upgraded the Protector Suite 5.6 to 5.8 first, because most of the lock-ups appeared while using the fingerprint reader. This - at least probably thanks to the placebo effect - reduced number of lockups.