Sony Buyers...be aware!

Hi,

I've been recently fooled by Sony and I am in the process of filing a claim with Sony Electronics...not sure if this would do any good, but I am determined to waste as much of their energy as possible, just like they did to me.

This is the previous thread I posted:

http://forum.notebookreview.com/showthread.php?t=139682


Their customer service is just awful. Promised to call me back, but never did. They kept saying, "it is not in stock, so we are sorry but there is nothing we can do about this," which is basically saying, "hey, sorry buddy, just suck it up. hahahahah." I've heard enough apologies from them, but that is not exactly what I wanted. I've wasted couple hours (literrally) just talking on the phone and hear the same answer back everytime. Oh well.

The last representative that I'd talked gave me an address to file complaints. You guys might need this in the future (hey, who knows), so here you go:


Sony Electronics / Consumer Direct Sales Department
16765 W. Vernado Dr.
Second Floor
San Diego, CA 92127


Anyway, I just wanted those of you thinking about VAIO laptops to reconsider your thoughts if you want nice, considerate customer service on top of a working computer(or any type of Sony electronic products). I do agree that VAIO is an awesome computer (and I do own one), but once you have problems and start to deal with the customer service department, you will never want to buy any Sony product again. So just be aware that you might be the next one sharing this sort of experience that I went through past 3 days. Hopefully this would never happen to you.

I've found stories of other people who had to go through the same unfriendly customer service. Here are just a few:

http://sethoscope.net/laptop/sony-sucks.html
http://boldra.com/opinion/sony/

these stories are couple years old, but it seems to me Sony has not learned the lesson yet. I admit that I was one of those who always laughed at people with bad experience and said, "as long as it doesn't happen to me, I am ok with Sony coz they have such a cool design." Just know you may be the next one. This is a friendly advice.

Thanks for reading!

 

You did, after all, order a REFURBISHED unit. It is not like they can simply go to the warehouse and get another refurbished unit. If you had ordered a new unit I would certainly understand your point. But refurbished units are, by their very nature, limited stock.

As someone else pointed out in your other thread, there was only one in stock when you placed the order (a point you made yourself in the original thread). If they discovered some problem with that one unit prior to shipping it there was nothing they could do except cancel your order. There is never any way to know when another refurbished one would become available.

Gary

 

Thanks ScuderiaConchiglia, for the reply.

If the explanation you posted here came from the customer service representative directly, I wouldn't have been this furious. I would have understood if that was the real reason. I am a reasonable guy, so if defects were indeed found before shipping and if they told me that was the reason for the cancellation, then I would have been convinced.

But unfortunately, they did not mention anything about such problems. They kept on saying "I am sorry but the order is out of inventory, so there isn't anything we can do for you other than cancelling your order."

Their attitude was what really pissed me off, not the fact that my order is unavailable. As a customer who placed an order that got cancelled without any prior notice, I think I deserve the right to know why my order is cancelled.

 

For your own sanity, please just let it go. I had a CTO order cancelled after waiting for a month and they refused to do anything to compensate. All they would do is rebook the order and put me at the back of the line. Sony is a $70 billion dollar company, which means they are way too big to care about a single customer.

 

Just an example of how poor sony's customer support is.

I returned my vaio last week and called sony today to know the status of my return. The rep got all the info from me and after some 5 mins. telling me that " Your unit is in San Deigo and they are still fixing itl". Actually I returned my computer to Texas.

Various depts. in sony like Orders, Service, Returns are not all linked and they tell you some crap when you make a call and make you wait on a hold for 20 mins.

Awesome Sony!

 

Honestly, is there any computer manufacturer that has GOOD customer service? I've had nightmarish experiences with Dell and I've heard horrible things about IBM/Lenovo as well. I think this is one of those things where you just have to hope you'll never have a problem.

 

I think thoose bad customer service stories mostly are from people buying direct from Sony websites? Or am I wrong?
I mean, if u buy from independent online stores it´s really all on them, and not Sony (or me 4 that sake). I mean if the machine stops working, i just contact the independent store i baught it from and the do the rest. I don´t have to mess with Sony my self.
It´s my opinion..

 

You have to keep pushing with some companies. Don't give up until your satisfied. It'll come to a point where they'll be more concerned with getting you off their back than making you a satisfied customer...but you'll still get what you want.

 

Whatever. I wish could AFFORD to buy myself another notebook.