Problems? See this thread at archive.org.
So I have this complaint I want to direct to Sony...should I type it our formally and send it in to see if I get any compensation ( etc etc..) ?
The story is like this:
On Boxing day, I was working during the whole day, so my dad went to buy my laptop for me from the Sony Style Store (In Canada). I don't know what happened, but when I got home from work I saw my nice new-looking Sony CR series. I turn it on and quickly test it out...The problem is, it went straight to a log in screen with a random name "Naver". I signed on (First time using vista)... and all the timezones were set to Toronto etc.. and files were still on there.
I ask my dad and brother (who was also there) if the laptop was new. They said that the Rep that helped them said that it was BRAND NEW, and that it was a GOOD DEAL because it was like 200$ off from the original price.... (which is why they bought it, cause the specs are good for its price)...
The next day, I go back to Sony Style and find that Representative, I quickly explain to him whats happening with the laptop and if its really NEW. He QUICKLY apologizes and says that it was really a OPEN BOX laptop (which explains why it had another persons files etc etc.) So I asked if there were any more of these in Vancouver that I can swap or exchange or something (because this had some small wear and tear scratch lines on the inside). And he searched one up at another Sony Style. My dad goes and picks it up while i'm at work and I inspect it when I get home. This one was even worse, it had even more scratches, and was dirtier than the first one. So I obviously returned it the next day and they helped me set up a new windows.
A week later, while I was using it at school, I received the "Blue Screen of Death"... not good and since it was my first time with a laptop, I thought it overheated. So I ignored it... 3 more weeks later, the same Blue Screen occured 5 times in less than 1 hr, while I was studying too! So I got really mad, I called up a service guy from Sony and I opened my computer, it said that my vista key was outdated? After 1.3hrs of talking, I got my vista to work, but the service rep said that he can't help me with a problem if its not occuring(Blue Screen). The next morning, while in lecture, it happened again, so I quickly went onto the Sony service chat and the rep gave me a link on how to fix random blue screens which comprised of system restoring etc etc... 2 weeks later I tried that (2 weeks cause I had midterms and didn't have time for this). My dad helped me do all the restore crap, but when I was in the middle of it, I got more blue screens... and it messed up the restore and I couldn't even open my windows anymore. I finally sent it back to the store to send it to the manufacturers to see what was wrong. It came back 5 days later and said that one of the RAM chips were not properly installed or something? had an error? No idea, but they put in a new RAM chip... but better yet, when I got it back, I got this noticeable chip on the FRONT of my laptop where the VAIO logo is.... what the heck!
I talk to the Manager of the store and explain basically what I wrote above. He said that he is trying his best to help make me a happy Sony customer, which I understand... But the only deals he can give me is, either return my laptop for SonyStyle Credit, or if I wanted an upgrade (which I asked for, for the Sony SR series). For the upgrade, he said that he was only allowed to give me 50$ off of the 1299.99 price tag...Wow! So much!!!! ( NOT!)
So now i'm wondering if I should return it? get a better laptop at sony? or any other considerations?
Right now I have the Sony VGN-CR520D which is probably a discontinued model. It has core2duo, 3g of RAM, and 320g hard drive... Is there anything close to this machine at Sony that doesnt cost 560$ MORE???
Sony CR Series Complaint.
Discussion in 'VAIO / Sony' started by renn, Feb 26, 2009.
