Sony Customer Service stinks

Two years back, back I purchased a SZ120P from CompUSA. The operating system was installed and I don't think I received any CDs of the operating system at time of purchase. Recently I lost my HD. Completely unrecoverable. I installed a new HD and approached Sony for replacement OS. Sony technical support booted me to customer service who promptly told me what I had already told them. Sony is not willing to send me a replacement OS. I have asked them to reconsider their position, but I doubt much will be done. So, I have to trudge out to my friendly Best Buy and purchase a new OS. That stinks IMO. Anyone had a similar situation with perhaps a better outcome.

 

look on ebay for full retail copies brand new in the box. you can save money if you don't mind waiting.

 

I'd consider telling your CC company that they technically did not finish the warranty repair. They didn't, and now you are out $$$.

 

I don't think sony will provide a replcement OS after 2 years in a replaced hard drive. BTW how did you damage your hard drive?

 

Uncertain how the drive crashed. All I know is one day it was working fine, the next day, all it would give me is 3 clacks and the message that no operating system found. I sent the drive to Gillware (drive recovery and they could not recover any data)

 

that's why sony is now hated in Japan, and becoming less popular and less loved.

I like the FZ but I will never buy it unless its customer service becomes better and I confrim it. it is an expensive toy, indeed.

 

Ahhh, so this is why their PSP is outselling the DS and Wii week after week there for the last month or so! I was confused.

Anyways, you should be able to buy recovery disks for you machine. You were supposed to burn your own recovery media when you got the machine, but since no one ever bothers to, it ends up Sony's fault.

Try giving 888.476.6938 a call, and ask if you can purchase recovery media for your machine. Don't talk about your new HD, or things like that. Just say you lost your recovery media, and you want to purchase another set.

 

Actually, they are ranked pretty low:

Consumer Reports released this today:

Tech-support ratings - Notebooks

Apple 83
Lenovo 66
Dell 60
Toshiba 55
Gateway 54
Sony 51
H-P 48

At least they beat someone!

 

I had the problem of my generated recovery disk becoming unreadable.

I called Sony and order the recovery disks for my model. These typically cost at most $50.00. It will restore the OS to factory.

 

you were supposed to make your own recovery cd's from the recovery partition and sony supplied software but people just don't know how to do this. sony should put a piece of paper detailing the step-by-step procedure to prevent this. or perhaps they are content with people buying their recovery cds.

 

It's there - on a big 23" x 16.5" foldout of what to do first. It tells you that system and/or app recovery media is not included then points you to additional information and to the Recovery Center on the PC itself. Should there be big bold words somewhere that say "MAKE RECOVERY DISKS"? Probably, but would more people do it??

 

guess mine didn't come with it. all manuals were in pdf format embedded in the start menu within vaio recovery center