The Notebook Review forums were hosted by TechTarget, who shut down them down on January 31, 2022. This static read-only archive was pulled by NBR forum users between January 20 and January 31, 2022, in an effort to make sure that the valuable technical information that had been posted on the forums is preserved. For current discussions, many NBR forum users moved over to NotebookTalk.net after the shutdown.
Problems? See this thread at archive.org.

    Sony On-Site Repair

    Discussion in 'VAIO / Sony' started by KLM, Mar 3, 2010.

  1. KLM

    KLM Notebook Consultant

    Reputations:
    0
    Messages:
    101
    Likes Received:
    0
    Trophy Points:
    30
    Has anyone used their on-site repair for warranty work? It will be 2 weeks by the end of this week. Tech called last Thursday and said he was to busy to come. Called Sony Monday and they said the Tech would call me that day. He never called. Called late that day and was told a manager would call me between 8-12. They never called.

    Not very good service. When I called support I was expecting to ship it back then was told we had on-site warranty. It would be nice to get a phone call just to arrange a date for the repair. It my daughters laptop who is in college so she had to leave it here.

    Thanks
     
    KLM, Mar 3, 2010
    #1
  2. reb1

    reb1 Notebook Evangelist

    Reputations:
    85
    Messages:
    539
    Likes Received:
    0
    Trophy Points:
    30
    I called Sony on a Thursday. The contracted repair person brought out the fan and did the repair on Monday.
     
    reb1, Mar 3, 2010
    #2
  3. moon unit

    moon unit Newbie

    Reputations:
    0
    Messages:
    2
    Likes Received:
    0
    Trophy Points:
    5
    I had a problem with an optical drive and the tech came out two days later and replaced it with an updated part.

    I guess it depends on where you live and who they have on contract to do the work.
     
    moon unit, Mar 3, 2010
    #3
  4. KLM

    KLM Notebook Consultant

    Reputations:
    0
    Messages:
    101
    Likes Received:
    0
    Trophy Points:
    30
    Well the Tech called and showed up today. He was contracted through Qualserv. Seemed to do a good job on the repair. Maybe they were reading the board.
     
    KLM, Mar 3, 2010
    #4