Sony PGN-SZ2XP/C DVD Drive problem

Hey guys, glad I found this forum is the first thing I have to say really, couldn't find another one that was so active and relevant to my laptop issues!

Anyway, down to business - recently purchased a brand spanking new SZ2XP/C from Dixons Tax Free in my UK airport. (Think it was last Monday). It's a fantastic machine, except that the DVD makes the most horrible sound when it's spinning. It sounds like a nasty vibration but the DVD drive can't be removed so I can't try reseating it. It happens every time and it really is unbearable. Just wondering if this is a common issue or if I'm going to have to bite the bullet and take back my first notebook (not first owned, just first time returned).

Anyway, look forward to your replies. I'm guessing it's just a faulty unit in which case I have a few questions:

Do I take it to a Dixons Branch (was told to go here by the Dixon's Tax Free guys)?

Do I send it to SONY (already registered for warranty on the website)? How long does sending it to SONY take?

Thanks guys (and ladies),

Marky P

 

I just saw your post and wonder what the resolution was? I just got my sz360 2 days ago and it has the same problem. It reads cd's and dvd's but makes a horrid buzzing noise if I move it at all while the drive is spinning. I just spent these last 2 days configuring it for hours and hope the drive can just be replaced instead of having to replace the whole laptop. Thanks in advance.