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    Sony Shipping? What the heck!

    Discussion in 'VAIO / Sony' started by JVRR, Dec 15, 2010.

  1. JVRR

    JVRR Notebook Evangelist

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    Why did Sony work out such a horrible contract with FedEx? (Copied from my thread in HP about my DV6 return)... This is a PITA!

    I do not anticipate any problems, but apparently their contract with Fedex is one where Fedex does not have to treat you as a customer, but rather as garbage. I have no options, they get three-failed delivery attempts, and then I can drive an hour to pick it up (no one is at my house during the day to sign for it, and I do not want to release liability).

    1) I cannot have the address changed to my work address
    2) I cannot have it transfered to the FedEx warehouse 5 minutes away to p/u
    3) I cannot even go to the warehouse an hour away and pick it up UNTIL they have tried to deliver it three times
    4) I cannot request a specific delivery time (people are home after 2pm), let alone get an estimated delivery time

    Heck, I could tell them no one will be home, but if they do not waste their time stopping here... it will not count as a failed attempt! Why would Sony work such a horrible contract?

    HP through FedEx had one failed delivery, I drove right down to the FedEx warehouse five minutes away and had my laptop in my hands about three minutes after getting there! So painless!

    LESSON: Anyone ordering from Sony Style, for your own sake put an address you know someone will be at to sign. I have been purchasing things online that required signatures for years, and never have I been told I cannot walk in and pick it up after the first delivery attempt. NEVER!

    EDIT: P.S. I have been told by every single person at FedEx this is due to the Sony contract (or some people said the service Sony uses)- so I know this is a Sony issue, not FedEx issue.
     
    JVRR, Dec 15, 2010
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  2. TheBugMan

    TheBugMan Notebook Consultant

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    I feel for you.

    Luckily I had mine go directly to the Sony Style store in U-Village (five min from me) down the street from U-Dub cause I'm never home.
    Next time have it delivered to my place (^_^).

    Hunger is the best sauce, it's gonna taste really good when you finally get it.
     
    TheBugMan, Dec 15, 2010
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