The Notebook Review forums were hosted by TechTarget, who shut down them down on January 31, 2022. This static read-only archive was pulled by NBR forum users between January 20 and January 31, 2022, in an effort to make sure that the valuable technical information that had been posted on the forums is preserved. For current discussions, many NBR forum users moved over to NotebookTalk.net after the shutdown.
Problems? See this thread at archive.org.

    Sony Style Return Policy

    Discussion in 'VAIO / Sony' started by hendra, Mar 2, 2008.

  1. hendra

    hendra Notebook Virtuoso

    Reputations:
    157
    Messages:
    2,020
    Likes Received:
    6
    Trophy Points:
    56
    Has anyone had any experience returning brand new laptop to Sony Style? What if for some reason I am not satisfied with the laptop, can I just return it without being penalized with restocking fee? Would they give you a hard time if I return the laptop?
     
    hendra, Mar 2, 2008
    #1
  2. imagine

    imagine Notebook Consultant

    Reputations:
    3
    Messages:
    123
    Likes Received:
    0
    Trophy Points:
    30
    From my experience at the Canadian sony store, when I was about to buy a vaio tz they said I could return it for full refund (no restocking fee) within 15 days as long as I had everything that came in the box.
     
    imagine, Mar 2, 2008
    #2
  3. Sponsi

    Sponsi Badibade

    Reputations:
    478
    Messages:
    1,869
    Likes Received:
    0
    Trophy Points:
    55
    From Sony's website:
    Sony's return policy allows for Products purchased directly from Sony and shipped to locations in the United States to be returned by you after obtaining a Sony return authorization number (RMA) during the 30 day period (10 day period for AIBO Entertainment Robot Products) following date of shipment by Sony for a refund of purchase price actually paid. Games, game hardware, Gift Cards, Engraved Products and all Products shipped to Mexico are non-returnable items. We will not issue a refund on any CD, DVD, or software that has been opened (taken out of its plastic wrap) or downloaded. If you have received damaged, defective or incorrectly shipped merchandise please notify Customer Service within 30 days. The RMA number may be obtained by going online at www.sonystyle.com/returns or by calling Sony's Customer Support at 1-800-236-1877, and must be noted on the outside of the returned Product's container. Products must be returned in the original packaging. Shipping and handling charges are not refundable. Damage and missing part restocking fees may apply. RMAs are valid for only 14 days from issuance. You are responsible for and must prepay all shipping charges and you shall assume all risk of loss or damage to Product while in transit to Sony. If you return Product to Sony (i) without a RMA from Sony or (ii) beyond the 14 day issuance period, or (iii) without proper packaging, Sony retains the right to either refuse delivery of such return or charge you a restocking fee. Please allow up to eight weeks for Sony to credit your account.

    Sony's VAIO notebook limited warranty does not cover replacement of engraving. In the event your engraved VAIO notebook receives service under Sony's limited warranty or any extended service plan offered by a third party, use of necessary replacement parts may eliminate the engraving on the notebook.
     
    Sponsi, Mar 2, 2008
    #3
  4. coolguy

    coolguy Notebook Prophet

    Reputations:
    805
    Messages:
    4,679
    Likes Received:
    12
    Trophy Points:
    106
    I returned mine within 30 days. They didn't charge me anything. But I paid for the return shipping.
     
    coolguy, Mar 2, 2008
    #4