Sony Sucks

Ok,
I had good service for the shock replacement for the power cord.
Now here is the nightmare.
BTW It is a Vaio SZ VGN 260P and it is less than a year old.
Last week my computer went dark and it would not boot back up.
When turned on, you see the Vaio logo and then blank. I called the warranty center and they told me to send it back. After a week later I received a notice via email that my Vaio is finished with the diagnosed and the estimate is ready, please call customer service.
I call CS and ask them about the charge. She informs me the repair cost is $707, I freak and informed her it is under warranty. She than asked me to prove it is less than a year old, so I said I already faxed a copy of my receipt and the prior CS o.k.’d it and that is why you guys accepted the return.
Now she tells me she does not know why and to call back on Monday.
I called the Cs today and the rep informs me the work is not covered. The reason; technician found that the memory I installed was not a Sony memory and not authorized, there for it voided the warranty. I almost **** my pants. I informed them that they sell non-Sony memory and nowhere does it say that I had to use Sony memory.
Now I am so irritated, I ask her what else was wrong, if it is the memory just send it back and I will replace the memory. She gives me a Event ID and tells me to call the San Diego office and explain to them I am refusing the work. Three hours later, I call Cs back to be transferred to the San Diego office; he informs me the fires in the area have caused the office to close for the next few days and was not sure, when they would be open. AHHHHHH!@!!Q!!!!!

He asks me for my work order number and start all over.
He informs me that they need proof of purchase date. DOH I already sent it in u freakin morons.
Then he tells me the technician will replace the memory and the HDD, I asked what is wrong with the hard drive; nothing was mentioned about it before.
He rechecks and says the technician found the ram caused the HDD failure and that is why I am asked to pay the $707 for the repair. At this point, I am so mad I could strangle the ***** on the other end.
So now, he promises me that the technician supervisor will call me back within the next 24-96 hours and explain the reasons.
I pretty much say F U and I want my computer back, SAP.
Sorry, we cannot do that until you talk to the Cs Supervisor, please wait for the call back.

CLICK, at this point I hang up. (I will let you know what happens in the end)
It is a good thing this was my work computer, Accounting office will give me a check to buy a new laptop and I will order one from Asus or try Dell again.

 

Maybe if you were nicer and didnt give them such a hard time things would be easier, looks like you didnt do all you could.

 

please, I was more than kind, it gets old when you repeat the same thing over and over. Bottom line, they have a crappy cs.

 

I have never seen or heard of having to use only sony memory on their laptops, that is total b.s. if you ask me. That should not have been the reason for them wanting to charge you for the reapairs.

 

Well, it's true, according to Sony.
The Transcend memory caused the HDD to fail. Sony will not honor the warranty since I did not use a sony memory or let a Sony rep/ center install the memory.
Our legal dept is now hadling it.

 

I feel your pain, and sometimes being nice still doesn't yield good service. I've never had any problems dealing with Sony's customer service, though; their service was okay to me, but the whole using Sony branded RAM sounds ridiculous. At least you're getting reimbursed.

 

I'm sorry you had to put up with that. This is out of the Sony VGNSZ600series User Guide obtained from the Sony website. They do not mention using Sony branded RAM modules.

 

Hmm... You must have installed improperly by installing non-Sony branded RAM, Duckfart.