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    Sony Tech Support

    Discussion in 'VAIO / Sony' started by kant, Sep 4, 2008.

  1. kant

    kant Notebook Enthusiast

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    So I've never really had to deal with tech support. At school I had my engineering friends around me and at work I have our IT department. This is one of my first experiences with tech support. I called Sony to ask them a quick question about the TPM settings. The conversation went something like this:

    Me: "I haven't activated it in the BIOS yet but, it's not something I want to do."

    Tech support guy: "No sir, it's pronounced VAIO"

    Me: "..... pardon?"

    Tech support guy: "VAIO sir. You purchased a VAIO"

    Me: "no, I said BIOS... B-I-O-S"

    Tech support guy: "What do you mean by that sir?"

    Me: *click*

    -------------------------

    So I'm wondering whether they're all that retarded at Sony or if this was a special case.
     
    kant, Sep 4, 2008
    #1
  2. yoseph90

    yoseph90 Notebook Consultant

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    lmao hahahah
    it's probably an exception lol
     
    yoseph90, Sep 4, 2008
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  3. aespinalc

    aespinalc Notebook Evangelist

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    rofl?
    fyi... all big brands (dell,hp,sony...etcetc) tech staff are complete dumbs... they dont know anything (or at least act like they dont)
    i just wish to know how they get hired, or how much they pay them
     
    aespinalc, Sep 4, 2008
    #3
  4. Oooopha

    Oooopha Notebook Enthusiast

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    Did he speak clear English or have a thick indian accent?
     
    Oooopha, Sep 4, 2008
    #4
  5. DetlevCM

    DetlevCM Notebook Nobel Laureate

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    I know that Tiscali Tech support (in the UK) isn't very effective, sending me into Internet Explorer settings when my router has a problem and I'm using Firefox...

    In contrast, when I had my Battery problem on my Sony SZ they were competent. Yes, they suggested a system restore, I dully did that (messed the computer up with that) but as someone in this forum pointed out, they probably have a checklict which they have to go through.

    In total my experience with Sony tech support was a good one - the staff friendly and competent.
     
    DetlevCM, Sep 4, 2008
    #5