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    Sony VAIO SZ Accidental Insurance

    Discussion in 'VAIO / Sony' started by jassalmithu, Sep 22, 2009.

  1. jassalmithu

    jassalmithu Notebook Guru

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    I purchased a Vaio SZ 691N/X about two years back from Sony Style with accidental insurance. No I have spilled a Coke on my laptop and the laptop was returned to SOny. I just got a call yesterday and they said it was unrepairable and they will get back to me by 20th with a deal.

    Any idea what the deal might be and how I can get the best deal from them?
     
    jassalmithu, Sep 22, 2009
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  2. ronnieb

    ronnieb Representing the Canucks

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    If you're still covered by accidental insurance then you shouldn't have to be paying anything. Most likely they'll give you a current Z model, which replaced the SZ, free of charge, which would be the normal thing to do
     
    ronnieb, Sep 22, 2009
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  3. jassalmithu

    jassalmithu Notebook Guru

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    that's what I was asking. How will they evaluate the SZ, it was top of the line 3000$ machine when i purchased it. Now, i dont think laptops go as high even in Z series with comparable configuration. Could I tell them to give me equivalent sonystyle.com store credit so I can do my purchases on my own.
     
    jassalmithu, Sep 22, 2009
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  4. jassalmithu

    jassalmithu Notebook Guru

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    no one has gone through this when sony support said that they cant repair you laptop and will follow up with you
     
    jassalmithu, Sep 22, 2009
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  5. Lithus

    Lithus NBR Janitor

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    You get a laptop of equivalent performance. Price doesn't matter.
     
    Lithus, Sep 22, 2009
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  6. SPEEDwithJJ

    SPEEDwithJJ NBR Super Idiot

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    Agreed on this.

    Another thing to take note of is that although the OP's notebook is covered under the warranty & Sony are obligated to fix all the problems, when it comes to replacement, it is more a "good will" gesture from the company's part. Therefore, a full cash refund is highly unlikely IMHO.
     
    SPEEDwithJJ, Sep 22, 2009
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  7. jassalmithu

    jassalmithu Notebook Guru

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    alright. deal got through. they offered me vaio vgn-z550D/B which I have accepted. seems to be pretty sweet deal to me.
     
    jassalmithu, Oct 1, 2009
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