Sony Vaio Z 128GB SSD Raid 0 Failing frequently

Hi,
The raid keeps failing randomly. I have sent the laptop to the service center to no avail.
Please help.

 

What did the service center people say? Were they able to replicate the problem?

 

After installing the OS on one HDD without restoring the Raid array they are saying they fixed it

 

Are you able to show them that the failing SSD is still failing? I would call them again, though based on recent posts about Sony Service, I think you have a rough road ahead...

 

Contact Sony and ask for a customer advocate, cause that's ridiculous.
It shows that the repair centre that Sony uses doesn't follow the restore procedures for the Sony model in question, but makes an incorrect guess based on past experience. That incompetence cost you half your HD capacity, but the cost to Sony might be much higher in the long run.

 

RAID is software raid using Intel Matrix to control it. There is one version of RAID software (v8.9) will fail raid array frequently.
You may go to intel site to download latest version of Intel Rapid Storage to see if it fixs the problem.

 

I had the same problem. The tech support reps had tons of solutions but none actually fixed my problem. They went from fiddling with the system restoring to fiddling with the BIOS. I ended up just sending it in to get repaired. It's been 2 weeks and they're still working with it. According to the online status they shipped in some sort of part and now the technician is installing it. My raids only failed when I left my computer on over night or idle for long periods of time. It was pretty consistent though.

 

mine almost fixed by sony except the wei score still at 6.7 not 6.9 because i got the 256(4*64Gb)

 

The Z gets installed with Rapid Storage Technology (RST) 9.5 from factory ;-) So i guess it's really an SSD problem from his notebook.

 

Ok,
So this is the 5th time the raid has failed and am gonna send the lappy in 3rd time.
Any fix out yet guys?

 

Hello,

I bought a Sony Vaio VPCZ1390X in April with 2 SSD 128GB. I'm having exacly the same problem you noticed. Using or not my computer freeze one time per day. When the computer will get freeze, the application i'm using stop response for a while, then sometimes back to response alone, sometimes not. The problem ocurr on the port1 and port2. I can see that on Intel Rapid Storage Software or before BIOS screen on computer turn on.

I called Sony Support and the only option they gave to me is use the System Restore. However, i tried that but not resolved my problem.

Because sometimes just back to response alone, i think the problem can be related to malfunction on the cables or something like that.

Did you guys resolved this issue?
Do you guys have any suggest to try?
Do you think this is 100% hardware?


Thank you,
Diego Elias

 

posted to wrong thread, sorry.

 

I have a Sony Vaio VPC-Z1190X with 3x 64GB SSD in RAID 0 experiencing the same problems indicated here on this forum. Currently running Intel Rapid Storage Technology 9.6.0.1014. Sometimes when using the computer the HDD read light is on steady and the computer freezes. If the computer is left on for an extended period of time (overnight, 12+ hours) the problem will almost certainly occur. I've formatted the system and reinstalled the OS, same problems occur. Began almost immediately after purchasing the laptop.

Here's a copy of the service contract - there is a no lemon policy stating if the laptop has been sent in 3x for the same problem they'll replace it. Anyhow, I'm sending it in for repairs - the "express" warranty coverage is 7-10 days. That's like cutting my legs off for 10 days and saying sorry for the inconvenience!

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I bought my vaio vpcz133gx last month and I have the same problem that you all have. I have upgraded the RAID software to 10.6.0.1022 but still have the same problem; the HHD light goes on and then the laptop hangs then restarts. After that the RAID program shows that one of my ssd drives have failed. I reset it to normal and continue. I really don’t know what to do. I wonder whether your problem is solved. Please for God’s sake help me.

 

^
Sounds like a hardware problem.
I would send it in to be fixed under warranty.

 

However, the newest RST is 10. Have you tried to update to the latest?

 

yes i have updated RAID to the latest version but still have the same problem. i think there is some thing wrong with the RAID itself.i don't think it is hardware problem because all brand new laptops like mine have this problem.

 

You may find some more good information from the following thread:
Random drive fails with new Rapid...

 

thanks a lot for your helps but i also have the same problem. i want to know whether this problem is solved for anyone. if yes how? does this problem apply to all vaio vpcz1 series?

 

Finally I solved my laptop's problem. Thanks God. i love my vpcz133gx.
After doing all the things like testing different hardwares (ram & ssd ) and softwares and also reinstalling the windows, again I had the same problem! can you guess what the problem was? It was the faulty driver of my graphic system (many z series suffer from this problem). The problem was solved after I changed the setting from speed to stamina. The problem never occurred in stamina mode. If you need to use your laptop in speed mode, find a way to solve the problem of your graphic system. i'm waiting to see your feedback.

http://forum.notebookreview.com/sony/513121-sony-vpcz1-vpcz12ahx-suddenly-freezing-8.html

 

I sent my laptop in for the repairs, sony repair formatted and "restored" my OS and that was their "solution" to the problem. Of course, the hard drive lockup problem still exist. I also had a problem where the touchpad would work intermittently, they didn't repair that either, it still completely stops working. There is now a screw loose inside my laptop left over from their sloppy "repairs." They kept it for 18 days, what junk.

Sony has this no lemon policy in their agreement:

13. NO LEMON GUARANTEE. During the term of this Service Contract, when three service repairs, with three separate claim numbers, have been completed on the same part, and that same part requires a fourth claim number, as determined by Us, Your Product will be replaced with a Sony product of like grade and quality by Us, not to exceed the original retail purchase price. This does not include repairs necessary during the manufacturer’s warranty period, rework within the warranty period provided by the service company repairing Your Product under this Service Contract, or repairs performed during the term of previous service contracts. Once You have received replacement of Your Product, all Our contractual obligations to You under this Service Contract have been fulfilled.

When I call back, they don't want to issue me a new claim number - they want to keep the old number and call it a "rework" which they supposedly have 90 days to "rework" anything they missed. So since I don't get a rework number, I can keep sending it back indefinitely for the same repairs but be exempt from the lemon policy. Something has got to give here, this is terrible service for an expensive laptop?