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    Sony Vaio Z1RA problems..

    Discussion in 'VAIO / Sony' started by greatdiwei, Feb 23, 2004.

  1. greatdiwei

    greatdiwei Newbie

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    Hello everyone:

    I had major problems with my Sony VAIO Z1RA.
    First, I had it repaired for color distortion because of a bad video card.

    Now, I am having it serviced AGAIN because it won't come out of hibernation and the fact that it takes 5 minutes to find the contents of My Computer.

    I use this laptop on a daily basis. Will Sony ever replace my laptop or will I continue to have to repair my laptop until my warranty runs out? I've had this laptop since September, 2003.

    Thanks,
    greatdiwei
     
    greatdiwei, Feb 23, 2004
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  2. Slat

    Slat Notebook Evangelist

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    I can't speak for Sony but I can say that they will get the problem taken care of at no expense to you; of that you can be sure. They do not have a "no lemon" clause in their warranty but if they have to continously repair the same unit (as SEEMS to be the case here) they will give you a "new" unit (it may be refurbished but it would be like new) just to save them money. . .and of course to make you a happy customer.

    Let us know how it works out in the end. I'm sure Sony will take care of you.
     
    Slat, Feb 26, 2004
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