Sony Vaio Z690 camera issue

Hi everyone,

first of all, I must admit, this is one great forum with many tips and tricks needed in case of any emergency/problems that might occur using a laptop (said in general). Now I've reinstalled my system recently, I've gone from Vista Home Premium 64bit to Vista Business 32bit on my Z690, using all the drivers available on Sony's support & drivers website. Everything was fine here and there until I've realized, the camera isn't working properly after having the Arcsoft webcam companion 2 installed.
The trouble is, I get this message: Bluetooth video waiting for connection...
I can imagine, some of you guys might have entered this issue, which is quite easy to resolve, saying this I found the following tip:

http://www.kb.sony.com/selfservice/..._1_1&dialogID=127719877&stateId=0 0 127725720

However, under Arcsoft settings the only video device listed is the bluetooth video listed. This most probably means, the Sony visual communication camera missing equals the missing camera driver on my Z690, right? I mean, having a look at device manager, under Imaging devices I've got only xerox scanner listed (installed myself through control panel/hardware and sound/scanners and cameras).
Anyway, I've even tried to install the XP camera drivers for Z690 instead, they installed smoothly (using administrator rights and XP compatibility mode),
but Vaio camera capture utility shows blue screen with no input, and the Sony visual communication camera for XP provided doesn't seem to work (I know, I know it's supposed to be used for XP only, but I'm desperate here

I've tried uninstall and reinstall over & over again, restarting etc.

Any advice, guys?

Any help is much appreciated

 

Well, well...it looks like nobody has ever had webcam problems , so I've digged myself around and unfortunately it seems the camera issue I have on my Z690 will be a hardware one (most probably). After reinstalling my system completely using recovery discs (Vista Home Premium 64bit or even XP Pro SP3) a sad fact has come up: in Device manager no imaging devices listed, after installed drivers (Vista or XP ones) no change at all, in Vista only I got that known permanent message "Bluetooth video waiting for connection..."
So most likely hardware issue...
Anyways, my Z690 is still under 1 year warranty, so I might try send it out for resolving this problem somehow...
If anyone has any ideas (one never know, right?), post replies are very welcome then.

 

Hey folks,

can anyone confirm, how's the built-in webcam on sony vaio Z690 listed in device manager (Windows XP Pro SP3 and/or Windows Vista Business 32bit)? I suppose it's under Imaging devices, but what are the driver's details? The more details, the better.
Please let me know before I start with the complete factory reset back to Windows Vista Home Premium 64bit.

Thanks for any help