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    Sony Vaio repair?

    Discussion in 'VAIO / Sony' started by jc.yin, Oct 20, 2010.

  1. jc.yin

    jc.yin Notebook Enthusiast

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    hey everyone,

    I was wondering if anyone has ever dealt with the Sony Vaio repair service or has any comments about it. i have a sony vaio Z-12 which i think has a defective fan, due to the constant buzzing of the fan, which never stops and literraly sounds like a cheap electric radiator/stove when on....

    i've actually never sent a laptop for repairs so i dnt know if the technicians will somehow damage the laptop if they handle it roughly or maybe they might just charge me a load of money but dnt actually repair much....

    so if anyone has any info or reviews for the sony vaio repair service, i'd be really grateful!! :)
     
    jc.yin, Oct 20, 2010
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  2. maaron

    maaron Newbie

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    Seriously, you really can't have read this forum much!!!

    There are constant complaints about Sony Service. They have an absolutely terrible reputation, worse than just about all other manufacturers. They take an age to resolve issues and parts generally appear to on back order.

    I'm not trying to put you off sending your laptop in for repair as it obviously needs the problem resolving but don't build you hopes up for a fast speedy repair. Then again, if its something simple you could be one of the lucky ones. Fingers crossed....
     
    maaron, Oct 20, 2010
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  3. s0rce

    s0rce Notebook Enthusiast

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    Sony repaired my screen twice under the manufactures warranty (tech came out). They messed up the bezel and unhooked the web-cam in the process.

    I've now sent the computer for depot service under the extended warranty and am int he process of fighting with them to get it serviced.
     
    s0rce, Oct 20, 2010
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  4. GLBL WMR

    GLBL WMR Notebook Enthusiast

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    What model do you have, and why did your LCD have to be repaired twice?

    If you're fighting with them over the extended warranty, does your warranty include ADH? It seems like the only "warranty" that means anything to Sony is the ADH.
     
    GLBL WMR, Oct 21, 2010
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  5. jc.yin

    jc.yin Notebook Enthusiast

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    What is this ADH?
     
    jc.yin, Oct 21, 2010
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  6. GLBL WMR

    GLBL WMR Notebook Enthusiast

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    Accidental Damage from Handling
     
    GLBL WMR, Oct 22, 2010
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