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    Sony announced extended warranty for S series laptops

    Discussion in 'VAIO / Sony' started by denikin, Jan 23, 2006.

  1. denikin

    denikin Notebook Consultant

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    Important Update for the VAIO® S Notebook Computers
    Posted: 12/19/2005



    Dear Valued Sony® VAIO® Customer:

    Thank you for your support and patronage of Sony products.

    It has recently come to our attention that a limited number of VAIO S-series computers may exhibit the following:

    The system either fails to boot or sporadically shuts down.

    We believe the following models may be impacted:

    VGN-S150/S150P (PCG-6C2L)
    VGN-S170/S170B/S170P (CTO) (PCG-6C1L)
    VGN-S260/S260P (PCG-6D2L)
    VGN-S270/S270B/S270P (CTO) (PCG-6D1L)

    If you own one of these models and experience this symptom, please contact Sony at our technical support phone number 1-888-790-7669 (Hours 9:00AM - 11:00PM EST 7 days/week). If it is determined that your product is among those impacted, then Sony will extend your Sony limited warranty on your motherboard for one additional year.

    For service within the scope of this limited warranty, Sony will make arrangements to ship your product to us. We will repair it and have it returned to you at no charge. All components other than the motherboard will be subject to the standard limited warranty provided with the unit.



    Sincerely,

    Sony Electronics Inc.




    Further Information about the VAIO® S Notebook Computer Update
    For customers who have purchased a VAIO notebook, models:

    VGN-S150/S150P, VGN-S170/S170B (CTO), VGN-S260/S260P, VGN-S270/S270B/S270P (CTO)



    Questions & AnswersQ1. Why is Sony doing this?
    A1. We believe that some motherboards on these notebook units will exhibit the symptoms described within this notice.


    Q2. Is my existing motherboard safe to use?
    A2. Yes.


    Q3. How will I handle shipping my notebook to Sony?
    A3. Call 1-888-790-7669 and Sony will make arrangements to send you a complimentary Federal Express box with a pre-paid shipping return label.


    Q4. Will I lose any data due to this issue?
    A4. Work that is not saved to a hard drive can be lost if a system spontaneously shuts down. It is not expected that the repair of this issue will impact data stored on the hard drive. However, even in normal operation it is wise to back up data regularly.


    Q5. Is there a number I can contact to inquire about my notebook during this process?
    A5. Please go to http://www.sony.com/repair or you can call our dedicated toll free number 1-888-790-7669 (Hours 9:00AM - 11:00PM EST 7 days/week), which will have further details.
     
    denikin, Jan 23, 2006
    #1